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POSITION SUMMARY :
The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.
managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers.
With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
GENERAL DUTIES AND RESPONSIBILITIES :
MINIMUM QUALIFICATIONS AND REQUIREMENTS :
ESSENTIAL FUNCTIONS :
regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
Applicants who require reasonable accommodations in the application or hiring process should email .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act.
The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
If you are applying in Philadelphia, PA, you can to learn about Philadelphia's fair chance hiring law.
For more information, .
Last updated : 2024-02-28
Full Time
Logistics Services
$56k-74k (estimate)
03/02/2024
03/31/2024
fedex.com
MEMPHIS, TN
>50,000
1973
Public
JON PENNINGTON
>$50B
Logistics Services
FedEx is a courier delivery company that provides shipping, tracking and printing services.
The job skills required for Lead customer service include Customer Service, Packaging, Leadership, Initiative, Container, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead customer service positions, which can be used as a reference in future career path planning. As a Lead customer service, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead customer service. You can explore the career advancement for a Lead customer service below and select your interested title to get hiring information.