Company Federal Reserve Bank of New York Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person. Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance. What we do: The Enterprise Platforms and Capabilities (EPC) Technology Group function provides leadership to promote innovation and maturity of software development in support of the product and enterprise platform delivery teams for the NY Fed. EPC is comprised of Enterprise Data Platforms and Enterprise Platforms divisions. The Enterprise Platforms division supports the Bank’s mission-oriented business groups and enabling functions by providing solution development on key Enterprise Platforms. Our enterprise platforms division enables key business capabilities including content management, constituent relationship management, workflow management, and governance and risk compliance. Our data platforms division enables delivery of enterprise data capabilities supporting our data strategy, including data management and analytics offerings. All our platform teams (also known as product squads) operate in an agile operating environment where DevSecOps principles promote collaboration across the business and various technical teams to deliver the highest business value. Our teams are focused on increasing speed to market while continuously improving quality, security, and resiliency. Your role as a Technical Platform Owner - Customer Relationship Management (CRM): The Technical Platform Owner (TPO) role is a critical role in the success of the Enterprise Platforms and Capabilities organization and for the NY Fed. This role has an accountability to define the strategic vision and create a prioritized roadmap for their assigned Enterprise Platform. The TPO has a deep understanding of their platform and builds close relationship with various functions in Technology Group as well as Bank Business and functional areas to ensure that the development team’s delivery plan is aligned with business needs and the platform’s strategic roadmap. The TPO manages various dependencies working closely with key stakeholder groups such as National IT, System IT, Business Groups, Enterprise Architecture, and other Technology functions. The TPO works closely with platform architecture to ensure overall alignment to driving future-state business and technical capabilities. Key responsibilities for the TPO: Establish clear vision for CRM Enterprise platform to enable business capabilities in constituent engagement, management, and analytics for the New York Fed and our internal and external customers. Provide guidance to the CRM stewardship communities in the Bank to implement policies, procedures, and best practices to preserve data quality, operationalize user security, improve constituent interactions, and maintain CRM data for the bank. Remain atop CRM technology trends and provide strategic recommendations for rolling out new features as they align to business needs. Champion and adopt a change management culture to advance business processes and capabilities for the Bank. Develop a prioritized roadmap and sequence of epics, features and stories to deliver highest value for the Bank. Partners with Chief Product Owners and Product Owners to continuously assess and maximize delivery of value through enablement of platform capabilities. Seeks to achieve the target state platform architecture, while balancing the implementation of platform capabilities and technical debt considerations while prioritizing the business capabilities. Collaborate with multiple stakeholders to prioritize features and ensure delivery aligns with Business Product Owner’s requirements. Accountable for Total Cost of Ownership for the platform, ensuring that it aligns with technology budget considerations. Utilize platform knowledge and assist Product Owners to translate user needs into user stories and acceptance criteria that the squad can deliver. Maintain a healthy backlog that includes platform epics, features, stories. Accountable for platform squad specific OKRs throughout the delivery lifecycle and communicates regularly with stakeholders and leaders. Work closely with Chief Product Owners, Product Owners, Platform Architects and Delivery Director to establish platform’s business value and support messaging, communication, and adherence to governance requirements. Facilitate release planning with Product Owners and their stakeholders, as well as product demos as required. Assist Product Owners in driving user adoption and gather feedback to enable continuous improvement and enhancements of the platform. What we are looking for: 5 years of hands-on technology experience enabling customer relationship management capabilities with deep techno/functional and solution implementation experience in a CRM platform such as SalesForce 5 years of experience with Product Management discipline within Technology space and Agile/Scrum product development. 3 years of experience in User experience or user outreach contributions (insights, research, design, testing). Demonstrated experience providing influence and/or matrixed oversight to technical teams Comprehensive and proficient facilitation, communication, & negotiation skills. Able to manage numerous programs and work processes simultaneously. Discipline to operate independently, collaborate effectively and thrive in ambiguity with a generalist mindset. Knowledge of software development processes, technology trends, and project management principles. You have curiosity and love solving problems using your creative and critical thinking skills. Experience with a hybrid work environment; proficient in online collaboration tools like Jira, Confluence, Teams, or similar. Bachelor’s degree in computer science, engineering, or a related field; advanced degrees or relevant certifications (e.g., Certified Product Owner). Salary Range: $140000 - $230300 / year We believe in transparency at the NY Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you’re stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions. Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more. Benefits: Our organization offers benefits that are the best fit for you at every stage of your career: Fully paid Pension plan and 401k with Generous Match Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA) Subsidized Public Transportation Program Tuition Assistance Program Onsite Fitness & Wellness Center And more The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules. The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we’ll be glad to help. This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. Please note that the position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship and meet other eligibility requirements. In addition, all candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Other Work Shift First (United States of America) The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Privacy Notice OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.