Responsible for providing training program advisement according to member's sector-based career pathway; assisting and supporting members in completing applications for enrollment and financial aid supports; referring members to suitable job training programs; maintaining continuing contact to ensure completion of training activities. Serves as a mentor, liaison and troubleshooter based on the members' career plans.

Essential Job Functions:

• Observes all policies and procedures and attends all required trainings and certifications as scheduled.
• Develops collaborative relationships with local training institutions, SBS, NYCHA, and employers.
• Coordinates with the Career Development Specialists to assist members in understanding and exploring available training options.
• Guides the member through training activities as outlined in their career plan.
• Coordinates with Clinical and Wellness Coordinator, Part-Time Clinician and Career Development Specialists regarding treatment plan for untreated or unstable substance use, mental health and/or medical conditions that adversely impacting engagement in services, wellness and recovery, as well as completion of training.
• Provides services in a flexible manner according to member's schedule to maintain engagement and completion of programs.
• Responsible for capturing and recording educational information.
• Coordinates with the Career Development Specialists to outreach to members who have difficulty with maintaining engagement in training programs.
• Stresses urgency and ownership, guiding members through a learn-by-doing process during their program engagement.
• Document's activities, participation, progress, and completion of training programs in the case records and both HRA and FedcapCARES™ computer system.
• Works with the Career Development Specialists and Community Coaches to provide outreach to members who fail to report to an appointment to identify and help address and underlying issues to encourage member to re-engage.
• Performs other related duties as assigned. This job description is not deigned to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• Bachelor's degree in social work or a related field, such as psychology, education, vocational rehabilitation, or occupational rehabilitation from an accredited institution.
• Minimum of two (2) years' experience in case management; or training and/or work experience determined to be acceptable by the agency Knowledge of relevant subject matter related to work experience in areas such as, but not limited to, occupational training, substance use, mental health, employment, and housing services.
• Familiarity with social and human services organizations a plus.
• Ability to work with people from diverse backgrounds and be sensitive to maintaining confidentiality.
• Highly organized and detail oriented.
• Proficient in Microsoft Office.
• Experience working with public assistance recipients, formerly incarcerated individuals and those affected by the challenges associated with poverty.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer