Job Purpose:

The Specialized Receptionist serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. They are responsible for the on-going office operation in coordination with the Clinical Manager and/or Program Director and other support staff and is to ensure support functions are provided to the personnel of the facility.

Qualifications:

• High School diploma or equivalent.
• Psychiatric/Behavioral Health experience preferred.
• Healthcare technology experience preferred.
• Ability to perform basic clerical assistant needs.

Core Job Duties:

• Perform vitals and screenings per provider(s) request.
• Register/check-in patients for scheduled appointments and inform provider(s) when person(s) served are ready.
• Manage and monitor office supplies and budget.
• Manage and conduct Health and Safety drills and inspections.
• Communicate any vital information to Clinical Manager and/or Program Director for the purpose of continuing to pursue the agency’s philosophy and goals.
• Contact person(s) served to remind them of their appointments
• Cross trained in other duties and positions vital to the operations of the facility.
• Retrieve updated person(s) served information and add to electronic medical record (EMR)
• Welcome and greet patients and visitors, in person or on the telephone.
• Ensure all voicemails received are checked and returned as necessary.
• Manage the inactive person served reports weekly
• Collect fees from patients for services rendered and prepare and make deposits.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.