Job Description :

• Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories.
• Keeps up to date on product knowledge, specifications, and operations.
• Provides constructive feedback to management regarding product performance and service issues.
• Completes required sections of work orders, check lists, and other documentation as required.
• Maintains a safe work environment through proper utilization of tools and equipment.

Responsibilities :

• Visits customer sites to resolve technical issues as required. Assists in the resolution of issues and participates in team resolution of non-routine or significant issues.
• Reports equipment quality, or programming issues to management teams.
• Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
• Trains new customers in basic operation and maintenance of equipment.
• Ensures the design and delivery of technical training meets the needs of customers.
• Continuously improves training materials and delivery. Provides feedback on equipment operation to management team.
• Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.
• Ensures equipment required for service or preventative maintenance are in good repair and are stored safely.
• Requests new equipment when lost or worn.
• Requests defective or worn equipment to be scrapped and prepares required documentation.
• Maintains equipment logs as necessary.
• ISD- support cash registers- supply software and hardware for fast food chains
• Cash registers, Installation, and training
• Drive thru headsets that we provide, install and train
• Security for our customers
• Drive thru timers
• For all four of these above things we provide equipment, install, train user, and then do continual troubleshooting.
• Software support over phone for Canada and US
• Techs in the field- replace equipment to help.
• Need to broaden horizon with US as business is grown.
• Invoice- manual- send directly to manager.
• Bi- weekly every other Thursday (IQN will send the invoices)

Certification :

• A or N is a plus but not mandatory.
Background :
• DMV check
• DMV check

Things they can do :

• Install cameras.
• Install bracket for camera.
• Replacement or upgrade for any of the items we provide.
• Take on tickets that call center support team can’t fix over phone they will be dispatched to support in person.
• When not on site they will work remotely from home office to support and train
• Great in person customer service
• Has to be flexible between driving and being onsite.
• Any networking background is a

The Successful Candidate Will Have :

• College degree in technical services 1-to-2-year previous experience.
• A certification, and Network
• Microsoft Office, Excel Word, Outlook. Salesforce would be an asset.
• Effectively resolve technical issues and ensure customer satisfaction.
• Effectively communicate technical matters to internal and external stakeholders.
• Eligibility to work in the US.

Last updated : 2024-05-02