IT Mobile Device Technician

Location: Detroit - This role will be out in the field going to different Service centers. Mileage will be reimbursed.

This will not be an "in office/desk" role. The individual must be ok with being on the road/in the field.

Job Description:

In field technical support of various Panasonic Toughbook (MDT) and supporting infrastructure located and described in Appendix A including, docks, stands, wiring harnesses and 12 volt system.

Key Accountabilities

• Basic Troubleshooting

• Primary Applications (ADMS ClickSoft)

• Mapping within Primary Applications

• MDT Diagnostic Tool (Netmotion)

• Vehicle wiring

• Voltage Checking

• Desktop Apps (MDT Diagnosis Tool, MDT Printer set up, Mappoint, GT Viewer)

• Hardware review of different MDT’s

• Review of docking solutions and reoccurring challenges

• Bios Settings

• General MDT repair (Replacement of CMOS, hard drive, screen protector, main battery, internal modem, internal GPS replacement)

Minimum Education & Experience Requirements

• Associates degree in related field and 1-2 years experience or a High School diploma or GED and 3-5 years prior experience.

Preferred

• Efficient organizational skills.

• Information gathering skills.

• Oral/written communication skills.

• Work as a team member and support multiple clients.

• Intermediate problem solving skills.

• Intermediate computer skills (word, excel).

Other Requirements

• Ability to lift 50 lbs.

• Valid drivers license

• Reliable transportation which can carry 300 lbs.

• Customer support skills and phone skills.

• Knowledge and familiarity with PC setup and installation of software.

• Able to use basic test equipment such as: VOM, T1 tester, fiber tester, data circuit tester, RF wattmeter, RF service monitor, Antenna tester, protocol analyizer, spectrum analyzer.

• Provides 24 x 7 trouble response when needed.

• Passes initial Department of Transportation (DOT) drug screens and random drug testing

• Proficient verbal, written and presentation skills; communicates clearly, with credibility and confidence

• Promotes an atmosphere that supports the open exchange of new ideas

• Deals effectively with resistance and takes positive steps to avoid the recurrence of errors through constructive critique

• Possesses well-developed organizational and planning skills

• • Analytical and problem-solving skills with the ability to identify key issues from a broad range of alternatives and recommend optimal solutions