SUMMARY : Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
• Participate in the bank’s referral program and utilize any applicable technology and / or programs to effectively show results
• Will be expected to meet specific referral goals on a weekly, monthly, quarterly and / or yearly basis
• Operate and balance a terminal and cash drawer daily
• Accept and process the following transactions : savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders / official checks, and any type of cash withdrawal
• Accept checks for cashing in accordance to FNB check handling procedures
• Participate and successfully complete all required training courses
• Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
• Assist with various duties associated with money shipments / orders, etc.
• Willingness to perform additional branch duties and responsibilities outside the realm of processing transactions
• Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
• Motivation to make outbound sales calls to current and prospective clients
• Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
• Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
• Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
• Must be able to work in a team environment, in a positive manner, with coworkers and the public
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
• Regular, predictable attendance is an essential requirement of this position
• Complete all other duties as assigned

EDUCATION AND / OR EXPERIENCE :

• Proven cash handling experience
• Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment
• Customer service and / or sales experience at any level

Farmers National Banc Corp. is an Equal Opportunity Employer : disability / veteran.

Last updated : 2024-05-10