Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their needs are met.

Duties:
- Handle incoming customer calls and emails promptly and professionally
- Provide accurate information about products, services, and promotions
- Upsell products and services to maximize sales opportunities
- Conduct outbound calls to follow up with customers or provide updates on their inquiries
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer feedback and identify areas for improvement in our products or services
- Maintain accurate customer records and update information as needed

Benefits

• Flexible schedule
• On-the-job training
• Paid time off
• Paid training
• Professional development assistance

Full job description

We are seeking a passionate, self-driven, natural born salesperson with a desire to make a difference in people’s lives. As Customer Service and Sales Representative (CSSR), you will be part of a team that is helping to grow the revenue of the agency by offering products that people need for their security and peace of mind. You will pursue and respond to the requests and needs of prospects and current clients. As Customer Service Representative, you will also be trained to act as a consultant for businesses and families, evaluating needs and recommending the most appropriate solution for meeting those needs.

This is not a remote position and will be inside our agency. Candidates must have customer service and sales experience in professional office or in a retail setting. Need to have the ability to work in a team environment, and an excellent professional telephone presence. Must be able to pass state insurance license exam in time and meet continuing education requirements (We will help you with this).

• Salary: $12.00 - $20.00 per hour commissions based on experience
• Bonus Opportunities
• Preparation for future career growth
• Paid time off, paid holidays and no weekends (flexible hrs if wanted)
• Team Building Activities
• Extensive hands-on training

Responsibilities

• Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
• Educate customers on the benefits of our products and help them make informed decisions.
• Build and maintain strong relationships with clients to generate referrals and foster repeat business.
• Develop insurance quotes, makes sales presentations, and closes sales.
• Meet new business production goals and objectives as established.

Requirements

• Minimum of one year of sales or marketing experience
• Experience using Microsoft Word, Excel and other computer technical skills is required
• Ability to quickly get insurance licenses which we will help with and cover
• Must be awesome at opening doors, building rapport and getting appointments from a cold start

Experience level:

• 1 year

Shift:

• Part-Time-5 hour shift
• 9am-3pm
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work

Skills:
- Fluent in both Spanish and English languages
- Excellent phone etiquette and strong communication skills
- Proven customer service experience with the ability to handle challenging situations professionally
- Sales experience is a plus, with the ability to upsell products or services
- Bilingual skills are highly desirable for effective communication with diverse customer base
- Experience in outbound calling is preferred but not required
- Ability to analyze customer needs and provide appropriate solutions

We offer competitive pay based on experience and performance.

If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person