513 Customer Service Manager Jobs in Pittsburgh, PA
Famous Supply is Hiring a Customer Service Manager Near Pittsburgh, PA
**Famous Supply**
**Customer Service Manager**
**Pittsburgh, PA - Full Time**
**If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone whos just interested in another job where time is traded for pay.**
**If this resonates with you, click Apply and find out why Famous has been named a Top Workplace every year for over a decade!**
The Customer Service Manager is responsible for ensuring accurate, timely and damage-free delivery of products to customers. They lead team members to ensure the warehouse is clean, neat and organized, and that warehouse tasks are done effectively. This role is a working lead, and is expected to also perform warehousing and delivery responsibilities as needed.
* Warehouse tasks include;
* Unloading trucks
* Receiving material
* Put-away of material
* Picking customer orders
* Staging customer orders for delivery
* Loading customer delivery trucks
Non-CDL Drivers at Famous Supply make deliveries to customer shops and/or job sites using a 26-foot box truck with a lift gate. Each morning, the drivers route for the day is uploaded onto a company-provided Smartphone that navigates the driver to each stop. Drivers are responsible for assisting with the loading of their truck and reviewing orders prior to delivery to ensure accuracy. Driver associates assist in the warehouse when needed.
Note: Famous Supply Drivers will handle large products such as water heaters, furnaces and showers.
**Primary Job Responsibilities**
**Warehouse**
* Ensuring product is handled with care to prevent damage
* Attention to detail to ensure warehouse tasks listed above are done accurately
* Maintaining accurate inventory counts
* Keeping warehouse clean, neat and organized
**Driver**
* Help load truck
* Use Smartphone to navigate to stops on-time
* Unload materials for customer
* Verify delivery for accuracy
* Provide friendly and helpful customer service
* Pre- and post-trip vehicle inspections
**Required Experience and Skills**
* Ability to lift a minimum of 50 lbs.
* Ability to stand on feet for majority of an 8 hour day
* Ability to work in a fast-paced environment
* Ability to drive large vehicles
* Acceptable driving record
**Preferred Experience and Skills**
* Leadership experience
* Forklift experience
* Customer service experience
* Building industry experience and requisite product knowledge
* Experience working in a warehouse
* Experience using RF Scanners
**What Makes Us Famous!**
* Family Atmosphere
* Strong Culture through our 40 Fundamentals
* Bonus Opportunity
* Health and Wellness Coaching
* Learning and Development Opportunities
* Leadership Development Program
* Career Growth Opportunities
* Health, Vision and Dental Insurance
* Paid Maternity and Paternity Leave
* 401K Employer Match
* Paid Time Off (Vacation and Holidays)
Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our !
To learn more about what makes us Famous, visit !
Job Summary
Full Time
$68k-89k (estimate)
05/06/2024
05/19/2024
famous-supply.com
YOUNGWOOD, PA
500 - 1,000
1933
BEN NEWBAUER
$500M - $1B
Retail
Related Companies
About Famous Supply
Famous Supply is a fourth generation family-owned wholesale distribution company of HVAC, Plumbing, Industrial/PVF, and Building Products. Since 1933, Famous has grown into a large regional distributor that operates through its 35 locations: 1 Central Distribution Center, 2 Regional Distribution Centers, 12 Kitchen and Bath Showrooms and 18 classrooms primarily throughout Ohio, Western Pennsylvania, and West Virginia. Famous Supply supports the residential, commercial, industrial, and institutional markets for new construction, replacement, repair, remodeling, parts, and service. In addition, ...Famous Supply offers an associate and customer training program called Famous University. Our purpose is to build meaningful relationships for life! We strive for continuous improvement to service our customers more effectively and work hard to reach new customers in this ever-changing market. Over the years we have stuck with the philosophy of wholesale only. We feel it is important to continue to show our loyalty to our customer base. Famous greatest asset is our people. Our management, sales, operations and support teams have extensive experience in the industry. We take pride in a job well done, and we encourage a culture of teamwork among all of our Famous associates, our customers, our manufacturers and other industry professionals. Our teamwork philosophy works because we treat everyone with respect. Our innovative approach to customer service, coupled with the knowledge and expertise of our factory-trained, professional Famous Supply associates means unbeatable service.
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The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
