FSRI is always looking for candidates that want to make a positive impact on the community we serve in!

ESSENTIAL FUNCTIONS: Responsible for providing leadership and vision for Lucy’s Hearth focused on culturally attuned best practice in family homelessness prevention and mitigation. High level position overseeing the development, implementation, efficient and effective operation of the Lucy’s Hearth continuum of 24/7/365 emergency shelter, transitional self-sufficiency units, donation center, and community-based permanent supportive housing units. Directs further expansion of the Department through facility acquisition, community partnerships, new funding opportunities, and adoption of emerging best practices in the field.

SPECIFIC DUTIES/RESPONSIBILITIES:

• Provides daily, on-site emergency shelter oversight
• Responsible for development, implementation, and reassessment of policies and procedures
• Identifies service gaps/program needs and designs/implements new approaches in response
• Recruits, trains, and supervises program staff and routinely assesses performance
• Ensures uninterrupted, on-site 24/7/365 coverage of the emergency shelter
• Provides routine on-call coverage nights, weekends, and holidays in rotation with other staff
• Collaborates with the Finance Department to develop and manage the overall program budget, various private, corporate, local, state, and federal funding streams, and program purchases
• Collaborates with the Quality Management Department to develop data collection methods, monitor progress in achieving goals and objectives, coordinate chart maintenance and archiving activities, and triage/mediate incident reports
• Collaborates with Facilities Director to ensure the shelter and grounds are safe and up to code, facility repair/enhancement projects are appropriately scheduled and conducted, and preliminary plans are development to mitigate any potential resident disruption/displacement during the work
• Collaborates with the Advancement Department to identify new and nurture current funders, develop funding proposals, and promote the program
• Assists staff in understanding and addressing the underlying issues that may disrupt stable housing, such as unemployment, behavioral health issues, health concerns, immigration status, etc.
• Maintains/Fosters positive relationships with funders; local, state and federal homeless advocacy organizations; and, community partners
• Ensures data collection and progress reporting are conducted as outlined by funders, regulations, etc.
• Maintains appropriate standards of confidentiality in accordance with HIPPA and agency guidelines
• Attends regular supervision meetings and monthly Leadership Team meetings
• Represents FSRI and Lucy’s Hearth on various stakeholder, advocacy, policy, and strategic committees, planning groups, boards, etc. and in the community
• Performs other relevant duties as assigned by the Vice President

• Bilingual skills are compensated by an additional 6%, above base pay.

QUALIFICATIONS:

• Bachelor’s Degree or higher required
• Supervisory experience required
• Experience working within the Rhode Island housing system required
• Must have excellent communication, interpersonal, and organizational skills (i.e., written, verbal, and presentation, etc.)
• Ability to work independently and as a member of a team required
• Possession of valid drivers’ license, reliable transportation and proof of current automobile insurance required
• Must be agreeable to flexible scheduling to meet resident needs
• FSRI values staff with bilingual language capacity and familiarity with the local community served. FSRI includes pay incentives for bilingual staff.

PHYSICAL REQUIREMENTS: This position requires onsite and community visits. Employees in this position must have the ability to:

• Travel to and from the shelter, community sites, and other locations located in Providence RI, which may include using walkways, stairs and/or elevators
• Ability to lift up to 20 lbs.
• Family Service of Rhode Island (FSRI) holds a management agreement with Lucy’s Hearth. As essential staff, the Department Director is required to report to work when scheduled, even if FSRI is otherwise closed, and to remain on site beyond the end of a shift until a replacement arrives, if needed

Don’t meet every single requirement? Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity!

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

About Us: Dynamic and innovative, Family Service of RI (FSRI) is a statewide organization with a 130 year track record of success in improving the health and well-being of children and families all across our state. We are passionate about our mission to advance equity, opportunity and hope across ALL communities – we succeed by lifting others. FSRI’s diverse and inclusive teams – working across Health, Healing, Home and Hope pillars, are experts in their fields – every day designing and delivering cutting edge strategies to save and improve lives. We provide services statewide, and currently operate in 3 locations in Providence; and in 4 locations in East Providence, Smithfield and North Smithfield.

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.