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Description
The Medical Call Center Representative position provides clerical, secretarial, and patient scheduling activities to ensure the prompt and efficient care of the patients to meet the goals and objectives of Family Healthcare of Hagerstown (FHH). Supports and follows through with the vision, mission, goals and objectives of FHH.
Our Call Center Operators Is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient's on-site appointment.
Requirements
POSITION QUALIFICATIONS:
Education: Graduation from high school with commercial/business courses or the equivalent required. Graduation from Medical/Secretarial program preferred.
Experience: Computer skills and experience required. Medical terminology required. EMR experience preferred. Must have excellent communication skills as well as the ability to speak, write and understand the English language. Must be able to work independently.
PHYSICAL AND MENTAL EFFORT:
Physical: Minimum physical effort required. Intermittent sitting with freedom of movement. Occasional walking, bending, lifting, pulling and reaching. Normal vision and hearing required.
Mental: Frequent periods of concentration and attention to details with frequent opportunity for diversification of tasks. Frequent
interruptions. Sensory requirements include the ability to articulate and comprehend the spoken English language, in addition to being able to read and write the English language.
ENVIRONMENTAL AND WORKING CONDITIONS:
Work performed in modern well-equipped environment. Interfaces with fellow employees on a daily basis. Uses office equipment daily, multi-line telephone, fax machine, copier, shredder, and computer.
Full Time
Ambulatory Healthcare Services
$30k-38k (estimate)
03/09/2023
03/28/2024
familyhch.org
HAGERSTOWN, MD
50 - 100
Private
KIM MURDAUGH
$5M - $10M
Ambulatory Healthcare Services
The job skills required for Call Center Operator include Call Center, Scheduling, Communication Skills, Confidentiality, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Operator positions, which can be used as a reference in future career path planning. As a Call Center Operator, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Operator. You can explore the career advancement for a Call Center Operator below and select your interested title to get hiring information.