Medical Assistant
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MISSION:* To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care.
_ We Serve. We Grow. We Achieve._

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COMPANY INFORMATION:*
As a federally qualified health center (FQHC) we serve all people with quality healthcare, dignity, and respect. We envision a seamless health care delivery system that is proactively responsible for the medical, dental and psychosocial needs of underserved individuals, children and families residing in Kalamazoo County.

We advocate for the rights of all people to experience comprehensive healthcare that is delivered through a collaborative community network focused on quality standards of care. Our aim is to decrease health care disparities by increasing access to care through culturally sensitive medical attention, education and outreach. We work to reflect this simple motto: "Together, we are improving quality of life by providing excellent health care to all people in an environment of dignity & respect."

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BENEFITS:*

• Highly competitive pay
• Excellent (cost effective) Health Insurance
• PPO or PPO High Deductible Plan with Health Savings Account (HSA)
• Vision & Dental Insurance
• Company paid Life & accidental death
• Company paid long term disability Insurance
• Voluntary life, accidental death, short term disability, and other supplemental offerings
• Pre-tax 403(b) retirement plan (Discretionary employer contribution based on FHC financial performance)
• Paid Time Off (PTO)
• 8 Paid Holidays

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POSITION SUMMARY:*
Under the direction of the Manager of Clinical Operations, the Medical Assistant supports the patient-centered medical home by actively participating in the interdisciplinary care team and assists providers in the delivery of primary care services.

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DUTIES AND RESPONSIBILITIES:*

• Assures quality of care by adhering to evidence based care guidelines; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following standards of care set by state and other governing agency regulations.
• Manage patient flow in accordance to FHC Standard Work/Job Instruction Sheet such as:
• Greet patients with identified scripting, determine needs, and direct patients to the examining room.
• Follow rooming procedure including asking about recent ER/Hospital visits, taking vital signs, reviewing medication list, completing screening tests and health maintenance orders as identified in the chart preparation. Record in the EMR.
• Obtain lab specimens, performs tests, and documents results.
• Prepare specimens for labeling and transportation, complete necessary forms as indicated.
• Participate in daily clinical huddles.
• Commit To Sit- review after visit summary with patient.
• Manage telephone inquiries appropriately and carry out patient call backs as assigned.
• Assist nurses and providers with incoming patient healthcare information.
• Operate aspects of vaccine management, specifically administration, storage and handling.

• Maintains supplies and inventory by checking stock daily: anticipating needed supplies; using equipment and supplies as needed to accomplish job results.
• FHC Employee Engagement: participates in organizational events within the community and Family Health Center.
• Maintains professional and technical knowledge by attending educational workshops: monthly staff meetings, clinical committees.
• Adhere to the laws regarding safeguarding medical information according to Health Insurance Portability and Accountability Act (HIPAA).

TYPICAL WORKING CONDITIONS:

• While performing the duties of this Job, the employee is frequently exposed to airborne particles.
• The noise level in the work environment is usually moderate to quiet.
• Variable work hours to meet the needs of the organization may be required.

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TYPICAL PHYSICAL DEMANDS:*

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to stand. The employee is occasionally required to walk; reach with hands and arms; or stoop. The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

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QUALIFICATIONS:*

• Must have adequate transportation to be able to commute to any of the Family Health Center sites.

• To perform this job successfully, an individual should have the ability to acquire knowledge electronic health systems. Basic typing skills and the ability to use computer software.
• Ability to effectively present information and respond to questions from a team.

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EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:*

• Graduate from an approved school for Medical Assisting.
• At least 2 years of medical assisting experience desired.
• Experience with community/health/public health preferred.
• Basic Life Support and CPR Certified required. (Can complete after hire.)
• Bilingual (English and Spanish) desired.

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Please note, the Flu and COVID-19 vaccines are minimum work requirements at the Family Health Center.*

Job Type: Full-time