Position Purpose: The Clinic Manager will provide first line supervisory oversight for the clinic front and back-office staff during a designated shift. Ensures that quality care is provided according to the policies and procedures, that patient flow/placement is efficient and that daily staffing needs are met to assure the highest quality of patient care, safety and satisfaction. The Clinic Manager is responsible for planning, coordinating, directing and monitoring all operational aspects of the clinic.

Core Duties and responsibilities, include but are not limited to:

1. Reports as assigned ready to perform job duties at the beginning of the shift, takes breaks and reports back to work at the specified time in accordance with Families Together Orange County.
2. Appearance exemplifies the professional image of Families Together Orange County through acceptable habits of dress, grooming and
3. Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor.
4. Supports all FTOC programs and specialty services
5. Daily provider availability reports, VFC Stock, OTC Inventory, Cross services report {Dental & Medical), Staff Meetings & Huddles w/providers (including sign-in sheets), report patient reviews, patients who leave early, and patients who receive appointments
6. Front office oversight: Oversees, and as necessary, performs administrative functions to include answering and prioritizing phone calls for patient care matters, chart preparation for clinical care, loose filing and assisting with apt scheduling.
7. Maximizes clinic revenue by assuring staff knowledge and adherence to scheduling protocols, pre-registration -chart prep process, co-pay, self-pay, sliding fee at time of visit, eligibility, checking and end of day financial reconciliation procedures.
8. Maintains and implements FTOC’s check in and check out workflow
9. Promotes staff satisfaction by assuring appropriate orientation, communication and team consistency.
10. Oversight of staffing daily and monthly schedules, Time Off, and maintaining budgeted productivity
11. Assures regulatory readiness through staff competency completion, clinic quality checks, EMR chart reviews and maintenance of all clinical records. Example POCT, VFC
12. Values and respects the concerns and feelings of others. Demonstrates care, compassion and appreciation for the
13. Identifies with the organizational goals including customer service, fiscal responsibility and understands their role within
14. Proactively takes action without being prompted. Responds quickly to requests for assistance from team and works to resolve
15. Purposely builds partnerships & networks creates connections and trust with individual and groups.
16. Demonstrates commitment to customer service - “goes the extra mile" to facilitate collaboration and collaboration among diverse groups aimed at improving service and or family centered
17. Communicate with sincerity, honesty and respect for culture
18. Actively listen with respect and compassion, without
19. Encourage feedback and
20. Partner with families in order to understand and meet their unique
21. Collaborate to achieve optimal
22. Commit to delivering excellent service every
23. Remember the importance of the "First Impression".
24. Adhere to departmental and FTOC
25. Completes employee evaluations and needed following FTOC’s policy
26. Conserve FTOC resources and supplies by using the wisely and in the best interest of
27. Take pride in my environment by maintaining safe and clean
28. Maintain professional boundaries with patients, families, colleagues and
29. Maintain a professional facility appearance that meets the expectations of patients.
30. Demonstrate initiative and implement changes to improve clinic operations.
31. Enhance health center visibility through community involvement by participating in service and professional organizations.
32. Responsible for managing employee timesheets, overtime requests, and vacation requests.
33. Enhance health center visibility through community involvement by participating in service and professional organizations.
34. On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Reginald Manager and Medical Director
35. Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate.
36. Completes FTOC’s Compliance Audits monthly as established by the QI Committee.
37. Takes responsibility to prepare and pass all clinic site visits.
38. Speak to patients and others in ways that are clear and non-judgmental.
39. Show concern, interest and follow-through with
40. Do not engage in negative behaviors second guessing, undermining, infighting, arrogance, gossiping and
41. Speak in a positive manner about our associates, medical staff and
42. Respect privacy and confidentiality at all
43. Take ownership to continually improve processes within my role, department and throughout
44. Strive to improve myself and the outcome of my
45. Seek opportunities for improvement, understand what is expected of me, and apply best practices.
46. Embrace change and offer suggestions for resolution to
47. Take action if I see and unsafe act or condition that impacts quality of care or safety of others.
48. Recognize others for outstanding
49. Required Certifications renewed and documented prior to expiration for self and direct

*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Education and Training:

• Must have at least 3-5 years of experience as a Medical Assistant in a clinic setting.
• Bilingual: Spanish (Required)
• Bachelor's degree in healthcare administration, health services administration, or similar.
• Experience in managing a healthcare facility or clinic.

• Experience in managing budgets, billing, and negotiating with suppliers and vendors.

Qualifications, Skills, and Experience:

• At least three-five years or more working for a community-based organization, community health center as a Medical
• At least three-five years or more of customer service, patient registration and insurance verification
• Demonstrate Leadership skills of: Critical thinking, Conflict Management, Negotiation and motivation, personnel development, time management and great customer service
• Exceptional interpersonal
• Strong writing and oral presentation
• A familiarity with our programs throughout the
• Exceptional organizational and planning
• Time management
• Effective communication
• Familiarity with electronic medical records, Windows and Microsoft (Excel, Word, Outlook, )
• Can display tact and respect with team members even when busy or
• Understands and carries out oral and written
• Minimum 3-5years of related experience.
• Must excel in multitasking within a high-paced environment.
• Strong computer skills, acute attention to detail, confident and professional communication.
• Responsiveness to the needs of both internal/external stakeholders in a professional and personable manner are expected.
• Knowledgeable in general EMR/EHR systems is preferred.

Families Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.