Job description

Job Overview: The City of Palm Desert is seeking a dedicated and personable Resident Relations Specialist to oversee and enhance the relationships between residents and the management team for 15 city-owned properties.

The successful candidate will play a pivotal role in creating a positive living experience for residents, addressing concerns, and ensuring a harmonious community environment.

Responsibilities:

Resident Engagement:

Foster a sense of community by organizing events, activities, and communication channels to encourage resident engagement and interaction.

Conflict Resolution:

Act as a mediator in resolving conflicts and concerns between residents, ensuring a peaceful and respectful living environment.

Handle and resolve resident issues in a timely and professional manner and act as a liaison between Property Managers and residents.

Communication: Establish and maintain open lines of communication with residents, addressing inquiries, feedback, and concerns promptly and effectively.

Feedback Collection:

Regularly collect feedback from residents through surveys, meetings, and informal interactions to gauge satisfaction levels and identify areas for improvement.

Community Programs:

Develop and implement community programs that enhance the quality of life for residents, such as wellness initiatives, educational workshops, and social activities.

Tenant Advocacy:

Serve as an advocate for residents, conveying their needs and concerns to the property management team to ensure a responsive and resident-centric approach.

Lease Compliance:

Educate residents on lease agreements, policies, and community guidelines, ensuring compliance and addressing any violations in collaboration with property management.

Emergency Response:

Coordinate with property management to ensure residents are well-informed and supported during emergency situations, providing timely updates and assistance as needed.

Documentation and Reporting: Maintain accurate records of resident interactions, feedback, and community initiatives, providing regular reports to the City and Housing Commission.

Assist the Regional Supervisor for any reporting as needed.

Perform any and all functions as directed by the Regional Supervisor, including special project assistance.

Respond to any inquiries about Affordable Housing program

Answer phones and check voice messages

Other duties as needed

Qualifications:

Bachelor’s degree in social work, communications, or a related field. Or Equivalent experience Proven experience in resident relations, community engagement, or a related role.

Excellent interpersonal, written, and communication skills.

Outstanding customer service and interpersonal skills

Ability to handle conflict resolution with empathy and professionalism.

Familiarity with property management and leasing processes.

Organizational and event planning skills.

Proficient in Microsoft Office Suite, especially Word and Excel

Must have a minimum of 2 years experience with property management preferably an affordable housing program

Minimum of 1-year experience in a similar leadership role, preferably within Residential Property Management

Have a valid Driver’s License as well as a good driving record and current motor vehicle insurance

Experience with property management-related software, preferably Onesite

Detailed-oriented, organization skills and multi-tasking to manage multiple assignments and be able to meet deadlines for reporting

FGA OFFERS A COMPETITIVE BENEFITS PACKAGE:

• Medical health coverage options: HMO and PPO
• Dental coverage options: Dental HMO and PPO
• Vision PPO insurance option
• 401(k) Retirement Plan with generous employer match
• Company Paid Basic Life / AD&D Insurance
• Paid Time Off for Vacation, Sick, and Holidays

If you are a dedicated professional with a passion for fostering positive community relationships, we encourage you to apply.

Join us in creating a welcoming and vibrant community experience for residents across the City of Palm Desert's 15 properties.

Qualifications:

Bachelor’s degree in social work, communications, or a related field. Or Equivalent experience Proven experience in resident relations, community engagement, or a related role.

Excellent interpersonal, written and communication skills.

Outstanding customer service and interpersonal skill

Ability to handle conflict resolution with empathy and professionalism.

Familiarity with property management and leasing processes.

Organizational and event planning skills.

Proficient in Microsoft Office Suite, especially Word and Excel

Must have a minimum of 2-years experience with property management preferably an affordable housing program

Minimum of 1-year experience in a similar leadership role, preferably within Residential Property Management

Have a valid Driver’s License as well as a good driving record and current motor vehicle insurance

Experience with property management-related software, preferably Onesite

Detailed-oriented, organization skills and multi-tasking to manage multiple assignments and be able to meet deadlines for reporting