Overview:

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience for all visitors. This is a full-time position with opportunities for growth and advancement.

Duties:

- Greet and welcome guests with a friendly and professional demeanor

- Check-in and check-out guests, ensuring accuracy of information and payment processing

- Answer phone calls and respond to inquiries in a timely and courteous manner

- Provide information about hotel amenities, local attractions, and dining options

- Assist with guest requests, including room service orders, transportation arrangements, and special accommodations

- Maintain cleanliness and organization at the front desk area

- Handle guest complaints or concerns with empathy and problem-solving skills

- Collaborate with other hotel departments to ensure smooth operations

Qualifications:

- Marriot experience is preferred but not required

- Previous experience in a customer service role is preferred

- Excellent communication skills, both verbal and written

- Proficient in using computer systems and software, including QuickBooks

- Strong attention to detail and ability to multitask effectively

- Knowledge of event planning and coordination is a plus

- Familiarity with proofreading documents for accuracy

- Experience in data entry or file management is beneficial

- Ability to provide exceptional customer support with professionalism and empathy

- Strong phone etiquette skills with the ability to handle high call volumes

- Proven ability to work well under pressure and adapt to changing situations

We offer competitive pay based on experience, along with benefits such as medical insurance, paid time off, and opportunities for career development. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you. Come in and fill put a application!

Job Type: Part-time

Schedule:

• Evening shift

Ability to Relocate:

• Chickasha, OK 73018: Relocate before starting work (Required)

Work Location: In person