Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about the hotel's facilities and services
- Assist guests with reservations, room assignments, and check-out procedures
- Process payments and maintain accurate records of guest transactions
- Answer phone calls and direct them to the appropriate department or personnel
- Handle guest complaints and resolve issues in a timely and efficient manner
- Perform night audit duties, including reconciling daily transactions and preparing reports for management
- Maintain a clean and organized front desk area

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and demonstrating proper phone etiquette
- Knowledge of hotel operations, including guest services and front desk procedures
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests
- Familiarity with hospitality management software is preferred
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills to address guest concerns effectively
- Attention to detail to ensure accuracy in handling guest reservations and payments

Note: This job description is intended to provide a general overview of the responsibilities and skills required for the position of Front Desk Agent. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person