Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This is an excellent opportunity for someone with a passion for hospitality and exceptional guest service.

Duties:
- Perform night audit procedures to reconcile daily hotel transactions and ensure accuracy
- Verify the accuracy of guest accounts, including charges and credits
- Process guest check-ins and check-outs efficiently and in a friendly manner
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with managing reservations and room assignments
- Monitor and maintain the security of the hotel premises during the night shift
- Conduct regular inspections of public areas to ensure cleanliness and safety standards are met
- Assist with administrative tasks such as filing, record keeping, and data entry

Skills:
- Strong guest relations skills with a focus on providing exceptional customer service
- Previous experience in a hotel or hospitality setting is preferred
- Multilingual abilities are a plus, particularly in languages commonly spoken by hotel guests
- Proficiency in front desk operations and hotel management software systems
- Knowledge of night audit procedures and familiarity with accounting principles
- Excellent communication skills, both written and verbal
- Ability to operate phone systems and handle calls with professionalism and phone etiquette
- Strong problem-solving skills and the ability to handle difficult situations calmly and effectively

This is a part-time position with overnight shifts. We offer competitive pay rates and provide training to ensure your success in this role. If you are passionate about hospitality, have strong customer service skills, and thrive in an overnight environment, we would love to hear from you. Apply today to join our team as a Night Auditor!

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Fletcher, NC 28732: Relocate before starting work (Required)

Work Location: In person