Inside Sales / Customer Service

Responsible for managing customer relationships, building and maintaining relationships with prospects and customers to provide a unique sales experience to our customers.

Education

Business Degree or equivalent experience.

Tasks and Work Activities

• and maintain relationships with existing customers to ensure customer satisfaction and loyalty. Interface directly with customers either by telephone, electronically or in person.
• and pursue new sales opportunities with potential customers. Maintain customer databases and sets up new customer accounts.
• sales strategies to meet and exceed sales goals.
• customer data to identify trends and opportunities for growth.
• and close sales deals with customers.
• customer feedback and address any issues or concerns, Responds to customer complaints.
• and maintain a thorough understanding of the company’s products and services.
• and present sales reports to management.
• customer service policies and procedures.
• customer inquiries regarding product information, pricing and availability to promote sales.
• order management, Monitors inventory production and allocation, managing order changes & expediting.
• contract review of purchase orders and applicable documents.
• with CSR in preparation of the weekly shipping schedule
• with other departments to verify status of orders or coordinate new orders.
• with planning, production, and quality to set production priorities.
• a positive pride for workmanship environment in the plant.
• knowledge of quality systems
• Sales training a plus
• responsibilities as required by management.

Knowledge and Skills

• knowledge of textile processes
• to review contracts and specifications
• awareness and sensitivity
• Language Demonstrates oral and written comprehension and expression of the English language. Demonstrates reading comprehension with knowledge of the structure and content of the English language including the meaning and spelling of words;

rules of composition, and grammar.

• and Electronics Knowledge of computer hardware and software, including but not limited to Microsoft Office
• listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Talking to others to convey information effectively
• to work independently, manage multiple projects; maintain order and organization

Work Environment / Physical Requirements

• This position is located in the office of Fabric Development.
• typical work day is a primarily sitting and working at a desk and using a computer
• must be able to bend, stretch, and lift up to 20 lbs.
• of a Typical Work Week This position is a five(5) day work week consisting of eight (8) hours per day.

Work Styles

• of Being Accurate This job requires a high level of accuracy with an attention to details. Job requires being careful about detail and thorough in completing work tasks
• Job requires being honest and ethical
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
• Job requires being open to change (positive or negative) and to considerable variety in the workplace
• Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Job requires developing the ability to get things done with little or no supervision.
• Job requires a willingness to take on responsibilities and challenges as assigned.
• Discussions This position requires face-to-face discussions with plant personnel.
• Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Wages

• Ranges
• Level

Senior Level

About Us

In the Tire, Construction, Advanced Materials, and Compounding industries, we offer dynamic career opportunities in a purpose-driven and people-focused international company.

While maintaining our performance culture, we believe that how we achieve our goals is as important as the results themselves.

In alignment with our core values, we encourage a friendly, motivating, and supportive environment where everyone can demonstrate leadership regardless of their position within the organization.

By fostering an entrepreneurial and innovative mindset, we provide opportunities for making sustainable, meaningful contributions, creating impact, and personal and professional development within a global work environment.

Join us and be part of a journey where your potential is supported, your impact is celebrated, and together, across four continents, we work towards a sustainable world.

Last updated : 2024-05-08