2 Desktop Support Specialist Jobs in Palmetto, FL
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F2ONSITE is Hiring a Desktop Support Specialist Near Palmetto, FL
3-6 Months - Contract to Hire Opportunity
Job Description:
- The Desktop Support Specialist will provide day to day and advanced technical support for clients including Senior Executives and C-level individuals.
- This role will be responsible for support of the network, Audio/Visual equipment, mobile devices, VOIP phones, MAC and PC's, and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.
- This role will also with a team of individuals to support hardware and software upgrades, installations and troubleshooting.
- Provide senior executive-level and C-level end users support
- Provide on-site coverage during normal business hours as well as on-call support which could occur before/after normal working hours
- Provide set up and fully support OSx and Windows desktop hardware and software, mobile and VOIP phones, network, audio/visual, and video conferencing systems hardware and software
- Proactively identify, document and implement procedures to limit downtime and maintain a stable technology environment
- Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner
- End to End ownership of end-user related incidents through escalation to external vendors or other internal resources
- Set high standards of performance for self-assuming responsibility and accountability for successfully completing assignments or tasks self-imposing standards of excellence rather than having standards imposed
- Develops, documents, and maintains solutions and standard operating procedures
- Proactive mindset and the ability to anticipate the needs of senior executive-level and C-level end users
- Must be confident and assuring and have the ability to explain complicated technical problems in terms non-technical people can understand
- 2-4 years Desktop Support or Service Desk experience
- 2-4 years experience using an ITSM tools such as Remedy, ServiceNow, or Vivantio
- In-depth experience solving Office365, always-on VPN, multi-factor authentication, DNS, Android, iOS, Mac, desktop hardware, peripherals, VOIP Phone systems, and audio/visual equipment issues
- Strong customer service orientation and customer-facing experience
- Strong oral, written, and listening communication skills
- Excellent organizational, decision-making, and time-management skills
- Multi-tasking capabilities
- Ability to work outside of normal business hours, including nights, weekends and possibly holidays
- Must maintain a professional image, attitude, and demeanor
- Must be able to work under pressure, handle stress, follow directions precisely, tolerate changes in temperature, and long hours looking at display screens
- Must demonstrate ability to work with others and promote a harmonious working relationship with other departments, field personnel, leadership, and customers
- Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery
- Be ethical, fair, and of high integrity
- Excellent punctuality and attendance
- Able to lift devices weighing over 50 lbs
- Other duties as assigned
- Using an operational ticketing system to record changes and work history details
- Prior service desk, or desktop support experience
- 2-year degree, 4-year degree, or technical training (technical school or military)
- Experience with ITIL
- Experience working with senior executive-level and C-level end users
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Job Summary
Full Time
IT Outsourcing & Consulting
$46k-57k (estimate)
05/13/2023
05/09/2024
f2onsite.com
Plano, TX
100 - 200
IT Outsourcing & Consulting
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The job skills required for Desktop Support Specialist include Customer Service, Technical Support, Service Desk, Desktop Support, Communication Skills, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Specialist job description and responsibilities
Desktop support specialists often deal with clients who are having trouble with their systems.
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Desktop Support Specialists keep computer networks running efficiently for their organization.
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Desktop support specialists maintain computer networks and provide technical help to computer users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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Step 3: View the best colleges and universities for Desktop Support Specialist.
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