Eye Priority is looking for an Receptionist/Optical Technician to join our team. We have both part-time and full-time positions available.

About Us: Eye Priority is a family eye care provider located in Ahwatukee and has been serving the residents of the East Valley and greater metro Phoenix area since 1991. Our philosophy is to offer a personalized approach to optometry with customized vision therapy programs, a dry eye treatment center, and an onsite dispensary for glasses and contact lenses. Eye Priority is a happy place, we love our patients and our co-workers. If you are looking for a long term position and interested in gaining a substantial amount of knowledge and experience regarding the optical industry, Eye Priority is your place! We pride ourselves on creating a compassionate and supportive work environment. Learn more at http://www.eyepriority.com.

About the Job: This position serves as the link between our patients and our office. The person in this position is responsible for administrative support and administers preliminary vision tests.

Job Duties to Include:

• Obtains and records patient's preliminary case history
• Pre-screens patient for vision examination using ocular testing equipment
• Assists in maintaining insurance claims, patient records, billing, and filing
• Maintains the organization and inventory of all items required for pre-screening and examination rooms
• Verifies and records patient demographics and contact information and copies pertinent insurance cards
• Creates and confirms patient appointments and checks patients in and out
• Collects co-payments and ensures all checks received are dated, signed and the correct amount is entered in the office software
• Assists with ordering eyewear and communicates with patients
• Is a source of information on office hours, policies, and has in-depth knowledge of office software
• Answers the telephone, screens calls, takes complete messages, and relays information to appropriate staff members or management in a timely manner
• Handles telephone information requests with courtesy, accuracy and respect for patients, and with confidentiality
• Promptly reports all patients complaints, concerns, and comments (good and bad) to management in a timely manner
• Actively promotes our social media and review channels to patients and is aware of current Eye Priority ads, promotions, and marketing incentives
• Maintains all pre-screening equipment, ensuring that it is clean, sanitary, and in good working order and reports any malfunctions issues immediately and is responsible for scheduling routine maintenance on all equipment
• Is cheerful, pleasant and welcoming, and contributes to a happy, team-oriented, and customer service based work environment
• Assists patients with concerns regarding payments, insurance and other related matters
• Performs other duties and tasks as requested by providers, coordinators, and management in accordance with office procedures and policies

About You: You have a high school diploma or equivalent. You have the ability to multitask, have a strong attention to detail, and have excellent organizational skills. You have excellent oral and written communication skills, and strong attention to detail. You must be well spoken, friendly, and outgoing. We are a small team and are looking for a good team player with a positive attitude and a dash of fun!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person