As a Business Systems Analyst on the ExtraHop IT Applications team, you’ll leverage a full spectrum of business applications, including Salesforce, to design and implement solutions for our entire organization. You will partner with teams across the company and your work will have a direct impact on the outcomes of our business.

Duties and Responsibilities

• Engage with stakeholders to perform detailed analysis of business and technical requirements, and translate them into solutions.
• Manage and maintain a portfolio of SaaS applications and recommend new technology when needed to meet business goals.
• Partner with developers and admins to design, build, test, deploy, and document solutions using standard functionality and custom development.
• Support our internal customers by triaging and working tickets related to supported business applications.
• Stay current with the periodic feature release announcements of supported applications and leverage any new capabilities as applicable.
• Be part of an agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.
• Develop and maintain comprehensive project documentation, including business process models, use cases, and test plans.

Basic Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
• 2 years of experience in an analyst role (Business Systems Analyst, Sales Analyst, etc.)
• Self-directed learning, problem solving, and researching of system issues.
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users.
• Previous experience in systems integration.
• Strong technical knowledge of Salesforce data structure; understanding of how to leverage Salesforce functionality to meet complex process and reporting requirements.
• Detail-oriented with strong data management skills including experience using Excel and Data Loader.
• Understanding of Salesforce CPQ and its processes
• Partner Community experience a Plus (Salesforce, Allbound)
• Experience with Sales processes (pipeline management, territory management, forecasting) 

Preferred Qualifications

• Salesforce Administrator or Platform App Builder Certification
• 2 years experience as a Salesforce Administrator
• Familiarity with agile software delivery methodologies and working as part of an agile team 

$80,770 - $101,000 benefits

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.