Extra Special Parents is searching for an outgoing individual to join our team and support the regional office they have been assigned to. The right candidate must have attention to detail, excellent organization skills and customer service. The Support Specialist is the first contact for customers. They are responsible for answering the phones and greeting visitors to the office. This position is responsible for filing all documentation in the physical and electronic files and conducting regular file reviews to ensure all documentation is completed and up-to-date.

Extra Special Parents (ESP) was established in 2006 as a therapeutic foster care agency in Richmond, Virginia. ESP is the largest independent agency in the state and has recently been growing at a rate of 2x every 2-3 years. We opened two new offices in 2023 with 45 employees and project continued employee growth over the next few years. ESP’s main office is in Richmond, Virginia, with other locations in Roanoke, Virginia Beach, and Northern Virginia.

ESP has gained a positive reputation not only for producing above-average outcomes for youth but also for its use of community-based services and emphasis on promoting and preserving healthy family relationships and focusing on permanency for all children. Our experienced, forward-thinking team assists in finding a loving and supportive home for a child with or without special needs, ensuring that a child is placed in the most appropriate home to meet his/her needs. All families certified by Extra Special Parents have completed comprehensive home studies, and pre-service training on strength-based parenting, Virginia’s foster care system, trauma-informed care, and behavior management, among other relevant topics.

ESP embraces diversity and inclusion among our internal team members, foster parents, and youth. ESP strives to foster a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard. ESP offers exceptional benefits including a flexible work environment to provide a meaningful work/life balance, fleet vehicles and gas cards, a matching 401(k) program up to 5%, a generous paid leave program (4 weeks after one year), and a 100% paid health benefits package (medical, dental, vision, prescription, STD, LTD, Life).

Duties required for this position may include, but are not limited to:

• Answer and direct all phone calls and appropriately greet all individuals
• Maintain an appropriate filing system for all foster family and child file paperwork
• Coordinate with the Compliance Supervisor to ensure files remain compliant
• Assist in event planning and Fleet management as needed
• Visit the Post Office and Bank as needed
• Provide general administrative support and assistance to all team members as needed
• Maintain office supplies and submit office supply orders to supervisor as needed
• Maintain a clean atmosphere in all administrative and common areas to include, but not limited to, conference room, lobby, kitchenette, visitation room, etc.
• Assist with transportation and supervised visitation needs.
• All other duties as assigned.

C. Position Requirements

• Education: Associates in Social Science and /or combined education and 1-year experience preferred.

Other Requirements:

• Staff are required to possess a valid driver's license as the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of this position.
• Must be at least 21 years old

Job Type: Full-time

Pay: $19.00 - $22.50 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: In person