• Providing coaching and training for stockroom associates as needed.

• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.

• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders
• Deliver on all aspects of the customer experience model.

Other essential functions may occur as directed by your supervisor

• Education: High School or Equivalent
• Years of Experience 0 - 2 relevant job experience - minimum 6 months

• Meets defined availability criteria, including nights, weekends and non-business hours

• Proficient in use of technology (iPad, registers)

• Demonstrates strong customer service skills

• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once