Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring.

• Customer Engagement
  • Proactively reach out to customer who have expressed intentions to cancel their project or who have their project in a will call status.
  • Conduct thorough discussions to understand the underlying reasons for the status of their project.
  • Build rapport and establish trust with customers to effectively address their concerns and get their project scheduled.

• Problem Resolution
  • Identify and address customer issues and complaints in a timely and efficient manner.
  • Collaborate with relevant departments and market managers to resolve any service-related issues.
  • Provide personalized solutions and alternatives to alleviate customer hesitation or dissatisfaction.

• Retention Strategy
  • Develop and implement effective retention strategies tailored to individual customer needs.
  • Utilize persuasive communication techniques that highlight our value and the benefits of continued service.
  • Offer incentives or discounts where appropriate.

• Data Analysis
  • Analyze customer feedback and cancellation trends to identify common reasons for attrition.
  • Provide insights and recommendations to management to improving service and post-close techniques that will support higher retention

• Documentation and Reporting
  • Maintain accurate records and notes of customer interactions, including reasons for cancelling and retention strategies employed.
  • Generate and publicize regular reports on retention efforts including save rates and areas of opportunity.

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.