Overview

Trissential is a trusted partner for end-to-end quality services and management consulting for digital transformation. As a part of our parent company, Expleo, we are a global organization partnering with major corporations and leading non-profits in over 30 countries. Guided by our mission and values, Trissential puts people at the heart of our organization.

Come join an experience! Add your talent to a team of forward-thinking game changers that make an impact by driving innovative solutions.

Trissential is currently seeking a Business Analyst/Product Owner (MS Teams Voice/Phone Specialist) to join our dynamic team in St Paul, MN (Hybrid - 2 days in office, preferably Tuesday, Wednesday, or Thursday).

Responsibilities

Job Summary:

• We are looking for a candidate that will work closely with the Global Infrastructure Product Owner gathering use cases and business requirements to deliver to the Enterprise Voice Engineers.
• Additionally, knowledge of working with DevOps and in an Agile environment are greatly desired.

Key Responsibilities:

• Telecom Analyst:
  • Maintain accurate and up-to-date documentation of an enterprise voice system including but not limited to procedures, configurations, etc.
• Telecom Business Analyst:
  • Deep understanding of telecom processes, excellent analytical skills, and the ability to translate business requirements into effective technical solutions.
• Telecom End-User Trainer:
  • Responsible for designing and delivering training focused on telecommunication technology, systems, and processes.

Qualifications

Resume Must Haves:

• Preferred experience with MS Teams Voice/ Phone but overall Telephony experience is acceptable
• Ability to gather use cases and/or business requirements
• Create documentation related to MS Teams Voice/ Phone platform
• MS Teams certifications are a nice to have

Skills

• Works independently or well within a team
• Wants to continuously grow knowledge base and skill set
• Collaborative, consultative mindset
• Works well in a fast paced environment
• Strong technical background
• Deep knowledge and curiosity about technology and systems
• Agile mindset