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Customer Support Specialist
Exocel Bio Doylestown, PA
$49k-62k (estimate)
Full Time 1 Week Ago
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Exocel Bio is Hiring a Customer Support Specialist Near Doylestown, PA

Customer Support Specialist:

We need a customer support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. The customer support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The customer support specialist is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.

Responsibilities

  1. As a customer support specialist you must answer customer inquiries, schedule meetings, and sales appointments.
  2. ‍Follow up with customers about their order status.
  3. ‍Maintain an organized and accessible file system for administrative and sales professionals.
  4. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
  5. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
  6. Recording sales trends and liaising with account managers to develop sales strategies.
  7. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  8. Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
  9. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
  10. Handling administrative duties for the company and its executives and management teams.
  11. Scheduling customer meetings and conferences.
  12. Reporting any unusual activity to your supervisors.
  13. Staying up-to-date with the latest trends and practices.

Requirements

  1. BS degree in Marketing or associates degree in relevant field a plus
  2. ‍Proven work experience as a customer support specialist or Sales support associate
  3. ‍Understanding of efficient customer support and sales strategies
  4. Hands on experience with ERP and CRM systems, ZOHO would be a plus
  5. Proficiency with MS Office Suite, particularly MS Excel
  6. In-depth understanding of sales principles and customer service practices
  7. Excellent communication skills
  8. Analytical and multitasking skills
  9. Teamwork and leadership skills

Education, License, Certification, or Preferred Qualifications

  • Excellent problem solving and analytical skills
  • Strong planning and organizational skills
  • Candidate must be highly motivated to learn, detail oriented, able to prioritize multiple tasks, and to work semi-independently
  • Comfortable in a fast-paced environment
  • Ability to work in cross functional teams
  • Must have excellent communication and interpersonal skills that build effective working relationships with other team members.
  • Maintain professionalism and poise constantly, even when working under pressure.
  • Must be highly organized and detail-oriented with the ability to prioritize competing tasks.
  • Positive outlook and a passion for what we do!

Work Environment & Mental and Physical Requirements

  • Comfortable to work in ISO 7 settings
  • This job requires presence in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other common office equipment and accessories.
  • Ability to remain in a stationary position; move; operate and use required equipment; and reach items
  • Ability to move/transport up to 30 lbs., and up to 50 lbs. occasionally.
  • Ability to communicate, converse with others, and exchange information

EEO Disclaimer

Exocel Bio is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic protected by federal, state, or local laws. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment requirements, or otherwise participating in the employee selection process, please direct your inquiries to the HR Department by calling the Exocel Bio main line at 858.255.4499.

Applicants have rights under Federal Employment Laws:

  • EEO is the law poster: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Employee Polygraph Protection Act poster : https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Other Disclaimers

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. It is subject to change at any time.

This job description does not constitute an implied or express contract for employment and does not guarantee employment. Employment is at-will.

We are not able to sponsor visas. Exocel Bio is not an E-Verify employer and therefore cannot employ OPT individuals.

Exocel Bio does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company or to this posting without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific.

Job Summary

JOB TYPE

Full Time

SALARY

$49k-62k (estimate)

POST DATE

02/13/2024

EXPIRATION DATE

03/11/2024

WEBSITE

exocelbio.com

HEADQUARTERS

San Diego, CA

SIZE

<25

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Exocel Bio
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The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Communication Skills, Scheduling, Organizational Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

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Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

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Compile and analyze customer requirements to give the best advice and resolve their query.

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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

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Step 3: View the best colleges and universities for Customer Support Specialist.

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