Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Operations Manager - 29074

Position Type: Full Time – Regular

Shift: 8 am – 5 pm

Pay: $ 65000.00

Responsibilities include, but are not limited to:

· Understand the business requirements and unique culture of our client’s business

· Serve as point of contact for our customer and remote centers

· Ensure client service level requirements are met

· Develop proactive and corrective action plans to meet the demands of the business

· Provide effective communication to direct reports

· Partner across our organization to ensure the needs of our client are exceeded

· Develop and Mentor for individual growth development

· Reporting generation and review

· Support internal Billing

· Remote site management

Key Functions include, but are not limited to:

· Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction

· Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives

· Support, lead, and manage client initiatives and requirements

· Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)

· Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.

· Ensure Quality Control measures are correctly developed, implemented and monitored to support operation

· Capitalize on new or expanded services opportunities

· Support positive and professional work environment through effective coaching and mentoring for the development of staff

· Demonstrate commitment to company efforts to achieve a diverse workforce

· Sound judgment and logical decision-making to meet expectations of project scope and deadlines

· Contribution and delivery of Quarterly Business Reviews

Required Qualifications:

· Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel

· Minimum 2-3 years of proven leadership and managing a large diverse organization

· Ability to work independently

· Self Starter, takes initiatives

· Excellent written and verbal communication skills, highly organized

· Strong client relationship skills and service orientation

· Ability to work in a demanding, client-focused, team environment

· Proven experience in achieving financial goals related to revenue and profitability and budgetary management

· Computer proficiency: MS Word/Excel/PowerPoint/Outlook/Zoom or similar programs

· Profit and Loss experience preferred

· Mail operations and screening required

Preferred Qualifications:

• 2-year college degree or Equivalent

Physical Requirements:

• Ability to stand, sit, walk for extended periods of time for mail and package deliveries and processing incoming and outgoing mail / items.

Prior Helpful Experience May Include:

• Minimum of 2-3 years of front-line management experience
• Profit and Loss experience preferred
• Mail operations and screening required

Pay Disclosure:

"The pay rate for this position starts at $65000.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Non-discrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Front line Management: 1 year (Preferred)
• Client services: 2 years (Preferred)
• Mailroom: 1 year (Required)
• Manager: 2 years (Required)

Work Location: In person