Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Summary of Responsibilities:
The Customer Relationship Manager is responsible for client satisfaction and retention, upselling, problem solving and support of customer print and promotional item management. The primary focus of this role is to drive the strategic direction and develop the people, process, and tools necessary to deliver an exceptional customer experience. As the Client Relationship Manager you will be responsible for expanding the client base by way of organic growth and leveraging third party buying skills. Servicing accounts includes supporting the delivery and coordination of print and related services such as creative, prepress, data management, production, finishing, warehousing, fulfillment, buying and distribution.

Required Skills:
With independence the Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. The Client Relationship Manager is responsible for management of the account from implementation to the life of the contract. The Client Relationship Manager will embrace company vision while promoting the company's core operating values. Very strong organizational and communication skills, self- management, tenured customer service in related field, able to work on additional tasks and/or projects; ability to cross train. Must be extremely proficient with Google WorkSpace and Microsoft Office tools.

· Ensure that clients are managed in a proactive, professional manner and that their expectations are not only met but exceeded.

· Establish a culture of excellence in customer communication and engagement ensuring you and your team are pro-active and responsive. Become the voice of the customer within Exela.

· Establish a means of creating and building a path of a measurable continuous improvement process with your customers, listening to their needs and conducting active research in an effort to offer cost savings as well as technological advancements.

· Serve as a primary liaison and contact between Exela and the business unit entities.

· Executive representative for customer meetings and business reviews.

· Develops a good understanding of the client’s business and industry sector.

· Builds relationships with clients and manages their perceptions and expectations.

· Owns and resolves client complaints and issues.

· Facilitates timely cost/work approval with client.

· Attends vendor meetings and manages the relationship and expectations. Resolves complex vendor issues escalating as appropriate.

Pay Disclosure:
“The salary range for this position starts at $70,000/annum; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:
Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans
Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:
Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Client Relationship: 4 years (Required)
• Print Industry: 4 years (Required)

Ability to Relocate:

• Troy, MI: Relocate before starting work (Required)

Work Location: In person