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Why Exela?
Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.
A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.
Summary of Responsibilities:
The Customer Relationship Manager is responsible for client satisfaction and retention, upselling, problem solving and support of customer print and promotional item management. The primary focus of this role is to drive the strategic direction and develop the people, process, and tools necessary to deliver an exceptional customer experience. As the Client Relationship Manager you will be responsible for expanding the client base by way of organic growth and leveraging third party buying skills. Servicing accounts includes supporting the delivery and coordination of print and related services such as creative, prepress, data management, production, finishing, warehousing, fulfillment, buying and distribution.
EOE/Minorities/Females/Veterans/Disabled
Required Skills:
With independence the Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. The Client Relationship Manager is responsible for management of the account from implementation to the life of the contract. The Client Relationship Manager will embrace company vision while promoting the company's core operating values. Very strong organizational and communication skills, self- management, tenured customer service in related field, able to work on additional tasks and/or projects; ability to cross train. Must be extremely proficient with Google WorkSpace and Microsoft Office tools.
· Ensure that clients are managed in a proactive, professional manner and that their expectations are not only met but exceeded.
· Establish a culture of excellence in customer communication and engagement ensuring you and your team are pro-active and responsive. Become the voice of the customer within Exela.
· Establish a means of creating and building a path of a measurable continuous improvement process with your customers, listening to their needs and conducting active research in an effort to offer cost savings as well as technological advancements.
· Serve as a primary liaison and contact between Exela and the business unit entities.
· Executive representative for customer meetings and business reviews.
· Develops a good understanding of the client’s business and industry sector.
· Builds relationships with clients and manages their perceptions and expectations.
· Owns and resolves client complaints and issues.
· Facilitates timely cost/work approval with client.
· Attends vendor meetings and manages the relationship and expectations. Resolves complex vendor issues escalating as appropriate.
Pay Disclosure:
“The salary range for this position starts at $70,000/annum; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
EEO Statement:
Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.
Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.
Veterans
Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.
Pay Transparency Nondiscrimination Provision:
Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Full Time
$118k-160k (estimate)
04/29/2024
05/12/2024
exelatech.com
PENSACOLA, FL
15,000 - 50,000
2017
Public
$1B - $3B
Print & Book Publishing
Exela is a Texas based location-agnostic company that develops and provides BPA and human capital management solutions for businesses.
The following is the career advancement route for Client Relationship Manager positions, which can be used as a reference in future career path planning. As a Client Relationship Manager, it can be promoted into senior positions as a SB Financial Services Relationship Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Manager. You can explore the career advancement for a Client Relationship Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Relationship Manager job description and responsibilities
While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client.
03/15/2022: Troy, NY
Client relationship managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.
03/04/2022: Santa Cruz, CA
Build positive and productive relationships with clients for business growth.
01/20/2022: Concord, NH
Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
03/25/2022: New Orleans, LA
To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.
04/07/2022: Stockton, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Relationship Manager jobs
Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.
02/28/2022: Topeka, KS
Some may travel to conferences and conventions to mingle with current clients and recruit prospective customers.
03/28/2022: Detroit, MI
Learning the needs of clients and developing plans to meet them.
04/08/2022: Bridgeport, CT
Have a genuine care for the success of the business.
02/25/2022: Utica, NY
Managers must understand the different reasons for the types of relationships, and provide the customer with what they are looking for.
03/21/2022: Springfield, MO
Step 3: View the best colleges and universities for Client Relationship Manager.