Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Client Experience Team Lead 29129

Position Type: Full Time, Regular

Shift: Monday-Friday 9am-6pm

Pay: $18hr-$18.50

Location: New York, NY 10007

Benefits: Medical, Dental, Vision coverage. 401K

Special Requirement: Experience in supervising, leading and motivating a team, ability to effectively learn and problem solve, customer service, ability to effectively communicate with the team and leadership, mailroom experience

Job Summary:

Supervise all site activities ensuring customer satisfaction in all areas of responsibility to include, but not limited to Switchboard, Mail Services, Print, Records, Shipping, Receiving.

Essential Functions & Responsibilities:

• Supervise all site activities ensuring customer satisfaction in all areas of responsibility.
• Coordinate work for Customer Service Associates
• Supervise and cross-train staff / activities.
• Provide constructive feedback and recognition to the team.
• Ensure complete customer satisfaction via well trained staff, use of proper work instructions, adherence to Scope of Services, cross-training. Ensure operating and quality standards are met based on service objectives.
• Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel.
• Help resolve employee and customer concerns/issues
• Complete multiple projects at one time
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Adhere to all safety procedures and company policies.
• Ensure quality maintenance of all logs and reporting documentation; attention to detail
• Participate in cross-training and perform other duties as needed.
• Lift large bundles of mail, overnight packages, shipments of paper, etc. as needed
• Handle time-sensitive material like confidential, urgent packages
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Perform other tasks as necessary / assigned. Perform duties and special requests as assigned by management
• Take direction from manager

Key Skills:

• Client Services Focused
• Operate mailing, copy, fax equipment, etc.
• Shipping & Receiving
• Supervising, leading and motivating a team

Minimum Qualifications:

• High School
• Experience in supervising staff
• Customer Service experience
• Switchboard, Mail Services, Print, Records, Shipping, Receiving experience

Physical Requirements:

• Lifting up to 50 pounds
• Standing for long periods of time
• Significant walking

The pay rate for this position starts at $18hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Client services: 2 years (Required)
• Leadership: 2 years (Required)
• Switchboard, Mail Services, Printing, Shipping, Receiving: 2 years (Required)

Ability to Relocate:

• New York, NY 10007: Relocate before starting work (Required)

Work Location: In person