Job Summary:

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
• Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
• Create inventory, service, and supply orders and returns.
• Document information in all logs and reports with keen attention to detail.
• Follow up and escalate service and supply requests with 3rd party vendors on an ongoing basis.
• Daily interaction with Customers, Service Technicians, Managers, and vendors.
• Facilitate any shared e-mail boxes.
• Perform other tasks as assigned and participate in cross-training
• Adhere to all safety procedures

SKILLS AND REQUIREMENTS:

• High school diploma or equivalent (GED) required
• Minimum of 1-year customer service related experience
• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment
• Ability to interface with end-user in a professional manner, sense of urgency
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks, including stocking service hubs and cafes.
• Ability to meet employer's attendance policy
• Lifting up to 50 pounds
• Standing for long periods of time
• Significant walking

Job Type: Full-time

Schedule: 7-hour shift

Experience:

• Customer Service: 1 year
• Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area

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