As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the

team.

Our client has a new opportunity for a qualified Desktop Support Technician II to join their team onsite in Jacksonville, FL. This technician will monitor and respond quickly to incoming requests related to IT issues. This role includes on call responsibilities. This technician will be oncall one week in every 4 weeks. Hours will vary on the week this technician is oncall, and the working hours will be 6AM to 2:30PM on weeks not oncall.
Duties and Responsibilities:

• Responsible for PCs, printers, servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
• Install, configure, and upgrade PC software
• Maintain computer systems, including upgrades and configuration as needed, and act as support if any system goes down
• Assist with onboarding of new users
• Keep inventory of all equipment, software, and license users

Skills and Qualifications:

• Minimum 3 to 5 years of help desk / service desk experience in the field or related area
• May require an Associate Degree in a related area
• A certification will be preferred
• Knowledge of commonly used tech support concepts, practices, and procedures
• Windows 10 experience
• CompTIA A and / or MCSA certification a plus
• Strong customer service skills required
• Experience and judgement to plan and accomplish goals
• A wide degree of creativity and latitude is expected

Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity**

™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit 

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About the Company:
eXcell

Who We Are

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Company leaders Jill and Greg Welch have steered the company through good and bad economic times. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.

eXcell @ What We Do

Our highly skilled consultants flexibly extend your team’s capabilities without the cost of hiring full-time employees. Our Staff Augmentation and Direct Placement services gives you the expertise you need - when you need it!

​Additionally, we can provide dedicated project management professionals to work with your staff to maintain control of deliverables, or even take on your project completely, onsite at your location or offsite at our state-of-the-art facility as a full-fledged Managed Service.

​You can also Outsource your entire Project to us whether a data center move, game testing or enterprise software upgrade. We've got you covered.

Company Size:
500 to 999 employees

Industry:
Computer/IT Services

Founded:
1991

Website:
https://www.excell.com