eX cell

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e X cell

We are currently seeking a talented Deskside Support Technician to join our client’s team onsite at Princeton, NJ. The logistics portion would be 50% of the time and will work in a client setup tech bar.

Duties and Responsibilities :

• Responsible for shipping / receiving / inventory control
• Image systems with instruction
• Perform hardware repairs on laptops
• Provide first / second level contact and problem resolution
• Image / reimage laptops
• Provide phone support for software issues using remote control software
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Maintain inventory of hardware
• Install, upgrade, support, and troubleshoot Windows 10, Windows 11, and Microsoft O365
• Install, upgrade, support, and troubleshoot for printers / computer hardware
• Perform general preventative maintenance tasks on computers, laptops, and printers
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software
• Assist AV team with conference room support
• Performs other duties as assigned
• On call rotation work will be required

Skills and Qualifications :

• Bachelor’s degree or equivalent in Computer Science or related field
• Minimum 2 to 3 years of IT experience
• CompTIA A certification required
• Experience with Windows 10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
• Must have proven analytical, troubleshooting, and problem-solving skills
• Must have proven ability to multi-task, effectively determine priorities, and meet SLA’s
• Must be adaptable and flexible in a fast-changing industry and work environment
• Excellent communication, relationship-building, and internal customer service skills
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork

$23.00 - $25.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.

eX cell

Supports Equal Employment Opportunity

e X cell

a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

www.excell.com

Last updated : 2024-03-22