Striving for a Healthier Community!

Excel Medical Center is seeking a Spanish/English Bilingual Primary Care Clinical Office Manager to join us in our mission to provide Primary care adult medicine to the underserved community in Philadelphia!

Join a mission-driven, growth-oriented urban-based healthcare practice with an organization that really cares about our medically underserved community.

• As an engaged leader, the Office Manager maintains clinical office services by organizing office operations, front office staff and office procedures, controlling correspondence(mail, faxes, emails) ; designing filing systems; reviewing and submitting supply orders; assigning and monitoring clerical functions (assigning tasks to staff, making sure all paperwork is filled out, all prescriptions and patient paperwork are scanned and uploaded, referrals and prior authorizations are complete and notated in patient charts, completing all necessary office duties including care gaps, annual wellness visits and CCMs)
• Direct reports includes team of one or more Front Desk Medical Receptionists and Medical Assistants/Certified Medical Assistants (CMA/MA).
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Follows and implements office policies, standards and procedures (provided by Administration); measuring results against standards; making necessary adjustments and providing feedback.
• Completes operational requirements by assigning duties to front office clinical employees and following up on work results.
• Keeps management informed on a weekly basis of progress within the clinical office, including weekly productivity reports to track office P&L.
• Manages office staff by facilitating daily meeting to go over expectations and tasks for the week.
• Enhances office staff job results by coaching, counseling, monitoring, and appraising job results.
• Maintains office cleanliness (bathrooms, break room, front desk, patient rooms, etc.)
• Maintains professional and technical knowledge by attending monthly or weekly meetings as requested by Administration
• Contributes to team effort by accomplishing related results as needed.
• Prior EMR experience is required; AthenaOne is a plus

Job responsibilities may vary to reflect the business needs.

Skills and Qualifications:

Bilingual Spanish/English speaking skills are required! Experienced translating medical related conversations /terms/ diagnoses between patients and Medical Providers in a medical practice setting.

Prior minimum 2-3 years experience as medical clinic Office Manager.

Prior clinical experience as a Medical Assistant (MA) or Phlebodomist is preferred; CMA is .

Excellent Customer service focus, maintains confidentiality, with a skillful, patient approach in challenging situations.

Strong leadership, organizational and problem-solving skills.

Strong prior medical front desk/office teamwork experience.

Very positive energy and team player.