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Concierge- Part Time
Evolve Med Spa Bel Air, MD
$31k-40k (estimate)
Part Time | Ambulatory Healthcare Services 5 Months Ago
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Evolve Med Spa is Hiring a Concierge- Part Time Near Bel Air, MD

Evolve Med Spa is looking for a Part Time client experience specialist to join our team as a Concierge. As our Concierge, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow ups, client inquiries and special accommodations. You will ensure that the reception/front area and telephones are being covered properly and work with the clinical team to help manage client flow. You will assist with sales by providing new and existing clients with information, results, and suggestions to help clients reach their aesthetic goals. As a Concierge, you'll foster and nurture positive relationships with clients. An exceptional Concierge will initiate and foster all business development leads and referral sources. You will also help ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.
This position will report directly to the Clinic Director
About Evolve Med Spa:
Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client-oriented environment. We are innovators in beauty, and we pride ourselves on prioritizing client experience. We accomplish this by consistently providing high-touch, personalized care to every single client. We understand that each client is unique and each client is special, and we take the time to make them feel and look their best.
In order to achieve and maintain our goals, we depend on each employee to act as an important and positive representative of Evolve Med Spa. We value integrity and open communication and expect our employees to act in a manner that exemplifies our core values.
We expect that all team members will share our core values and culture and will display:
  • Accountability. Answer and account for outcomes with honesty. Take ownership of tasks that adhere to our values.
  • Teamwork: Listen well. Treat all team members with respect, help each other and learn from each other.
  • Impact: Meet and exceed goals. Identify opportunities for the company to improve and grow.
  • Curiosity: Have the desire to learn more, to figure out new solutions, to continue to evolve
  • Passion: Care about success and inspire others. Show tenacity and desire to learn and improve.
Essential functions include, but are not limited to, the following:
  • Interacting with clients in a friendly and professional manner
  • Checking clients in and out of their appointments, redeeming points and rewards
  • Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments
  • Master a basic understanding of each service offering
  • Upsell new areas/services to current clients in order to hit individual monthly targets
  • Maintain client confidentiality at all times
  • Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc
  • Assist with local marketing events as needed
  • Assist with business development including outreach to local businesses or potential referral sources. Create a schedule for visiting and maintaining contact with referral sources. Nurture leads and act as primary contact to facilitate referrals
  • Collecting and handling payments
  • Confirmation and follow up calls/emails/messaging
  • Follow up with all client’s post-treatment to review results, ensure client satisfaction and encourage them to review/recommend Evolve Med Spa
  • Ordering office supplies
  • Assist with new clinic openings as needed
  • Ensure that med spa is neat, organized and client-ready at all times including ongoing housekeeping and maintenance
  • Assist with inventory management
  • Other duties as assigned
Qualifications:
  • Exceptional client experience skills
  • 1-2 years of customer service experience, preferably in a spa or high-end retail environment
  • Ability to multitask, use personal judgment, utilize strong decision making, analytical and follow-up skills
  • Proficient with personal computers and contemporary software applications
  • Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
  • Strong guest service orientation
  • Rapid learner with the ability to grasp concepts and protocols
  • Suggestive influencing skills related to building business
  • Must maintain a high attention to detail
Work Environment:
  • Typical office environment routinely visited by multiple clients
  • Prolonged periods of standing and sitting
  • Prolonged exposure to computer screens and electronic equipment
  • Lifting up to 20 pounds
Compensation:
  • Hourly
  • Employee discounts on products and treatments
Schedule:
This is a Part Time position consisting of days/evenings and Saturdays Hours.
Monday to Saturday, Evenings/Weekends are a must- 20 hours per week
Work Location: One location, Bel Air Evolve Med Spa- may be asked to travel from time to time

Job Summary

JOB TYPE

Part Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$31k-40k (estimate)

POST DATE

01/18/2024

EXPIRATION DATE

07/07/2024

WEBSITE

evolve-medspa.com

HEADQUARTERS

SMITHFIELD, NC

SIZE

25 - 50

TYPE

Private

CEO

SHANNA HARRINGTON

REVENUE

$5M - $10M

INDUSTRY

Ambulatory Healthcare Services

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If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Concierge jobs

Concierge should reflect a familiarity with how businesses operate.

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Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.

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A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.

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A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.

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A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.

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