Description

POSITION SUMMARY 

• The Spirit of the Position: The Traffic Director greets and creates a welcoming atmosphere for our customers and clients. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Effectively and efficiently direct traffic and customer vehicles
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers into the facility, provide a gracious sense of arrival, and help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Must work with or without supervision.
• Other related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Strong customer service experience.
• Parking industry experience is preferred but not required.
• Skills: Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to drive a standard transmission.
• Knowledge of how to operate various types of motor vehicles.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.
• Physical Demands: Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.