About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2023 and is seeking individuals that want the challenge of building this exciting resort experience. 

Key Responsibilities:

• Create a welcoming and attentive atmosphere, engaging with guests, and addressing their needs. Anticipate when guests require additional service. Greet and interact with guests in a friendly, attentive, and professional manner.
• Provide recommendations on beverage selections and answer any questions about the menu.
• Handle guest complaints or concerns gracefully, seeking solutions to ensure a positive dining experience.
• Communicate with other staff members to accommodate guest preference.
• Efficiently manage table turnover to maximize restaurant seating. Set up and arrange tables according to restaurant standards before the guest arrives.
• Efficiently and discreetly clear tables of used dishes, glassware and utensils as the guest finishes each course. Ensure dishes are removed promptly.
• Carry plates with a steady hand to avoid spills and accidents.
• Resetting tables quickly for new guests, ensuring they are immaculate and properly arranged. This includes folding and replacing linens, sanitizing surfaces and refilling condiments.
• Menus can be extensive and may change frequently. The busser must be well-versed in the menu offerings, including ingredients, preparation methods and any specials.
• Ensure compliance with state, federal, and local regulations for all F&B outlets.
• Offer and serve water to guests, refilling glasses as needed, ensuring water service is attentive but not unobtrusive.
• Deliver bread and butter to tables and replenish as required throughout the meal.
• Coordinate with the kitchen and service staff to ensure smooth service.
• Collaborate with other staff to maintain a well-organized and efficient operation.
• Assist in training new staff, if required.
• Always maintain a clean and organized work area, including stocking and replenishing supplies.
• Collaborate closely with servers by assisting with their guests needs, such as delivering food to tables, refilling drinks and ensuring guests have all that they need
• Assist with closing duties, such as cleaning and resetting tables, polishing silverware and glassware.
• Visually inspect tools, equipment, or machines
• Ensure tableware is in good and working condition and report any defects for repair.
• Report any inconsistencies to leadership.
• Assist Front of House Team Members with table service, which may include, but not limited to, serving beverages, breads, etc.
• Stock, maintain and clean designated food station(s).
• Retrieve and transport dirty tableware to dishwashing area.
• Consistently account for and maintain cleanliness of tables, service areas and equipment in the dining area.
• Thank guests with genuine appreciation.
• Complete side work as assigned.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Speak with others using clear and professional language.
• Ensure adherence to quality expectations and standards.
• Follow all company and safety and security policies and procedures, and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Engage in a positive guest focused environment.
• Perform any other job-related duties as assigned.

Education, Skills and Experience

• 1-2 years of hospitality and restaurant experience, customer service focus
• Food, alcohol, and safety certifications under FL requirements 
• Written and verbal communication skills
• Proven organizational and time management skills.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Ability to multi-task in a fast-paced environment
• Proficient in reading safety procedures and operating guidelines.
• Attention to detail and commitment to maintaining the highest standards of cleanliness and hygiene.
• Inspired always to lead Evermore brand and Team Member values.

Physical Requirements

• Able to safely lift, pull and push up to 50 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach.
• Subject to environmental conditions, work activities can occur inside and outside.

Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.

We are an innovative workplace; seeking great people like you!!

If you are naturally: Neighborly, Appreciative, Kind, Honest, Humble, Authentic, Curious, Savvy, Spirited, and inspired by a work environment that is: Inclusive, Professional, Warm, Sense of Pride, and Team Oriented our work culture is a match for you. In return, we offer our Team Members competitive pay, Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability & Wellness program. Additionally, affordable health benefits coverage for your dependents, a Retirement plan with employer match, a robust paid time off policy, and unique policies in support of our team and significant relationships in their lives. Ready to join us? We can’t wait to meet you!

EOE/M/F/D/V