** PM Food & Beverage Supervisor**

**Job Category****:** Food & Beverage **Requisition Number****:** AMFOO002849 Showing 1 location **Job Details**

**Description**

**Supervisory Responsibilities:**

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

**Essential Job Functions:**

* Assist in the selection, supervision, development, appraisal, counseling, and disciplinary action of departmental associates.

* Must be able to work in a fast paced and customer service oriented environment; to perform duties under pressure and meet deadlines in a timely manner.

* Work as a part of a team as well as complete assignments independently; take instructions from Managers and exercise problem solving skills. Observe diners to respond to additional requests.

* Maintains communication with Chef. Understands menu prior to opening and is aware of changes during service; be familiar with daily specials, wine list, cocktails and bar.

* Be knowledgeable of all menu items, garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.

* Check food before serving it to ascertain that appearance, temperature and portions are correct.

* Controls operation of his/her restaurant. Insures proper execution of service between team members.

* Complete opening/closing duties. Close servers paperwork at the end of the shift. Responsible or his/her bank. All completed paperwork given to Night Audit. Responsible for insuring that checks are closed to correct account.

* Awareness of hotel functions and special events. Know locations of all outlets and services.

* Knowledgeable on computer terminal, POS System and Time & Attendance System.

* Insure restaurant team follows AURO Hotels and Brand Standards and policies and procedures with regard to the sequence of service in the restaurant.

* Display friendly hospitable greeting and seating guests. Seat and present guest with clean menus. Seat all stations equitably assuring equal distribution of parties.

* Keep reception area clean and neat.

* Answer phone properly and promptly giving name of restaurant and identifying self.

* Check that tables are properly set, side stations kept clean, and all side work is properly and completely done.

* Know and understand all complimentary and coupon policies and keep record in order.

* Handle initial guest complaints and inform Manager on Duty, immediately. Report all incidents to Manager.

* Assure smooth transition at shift change remaining on duty until relief is present.

* Circulate stations making sure guests are getting proper service and all associates are in stations and providing exceptional guest service.

* Must be able to do any requirements for the following jobs ? Food Servers, Bus Persons, and Host/Hostess. Must help staff when needed, by bussing tables, serving food, opening wine, etc.

*Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.*

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Innovative****:** Consistently introduces new ideas and demonstrates original thinking

**Loyal****:** Shows firm and constant support to a cause

**Team Player****:** Works well as a member of a group

**Leader****:** Inspires teammates to follow them

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

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**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**Goal Completion****:** Inspired to perform well by the completion of tasks

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

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**Education**

**Preferred**

Bachelors or better.

**Experience**

**Licenses & Certifications**