Everi is a dynamic and innovative company at the forefront of Casino and Gaming industry. We pride ourselves on delivering cutting-edge solutions to our customers, and our success is driven by the dedication and expertise of our talented team. As we continue to grow, we are seeking a highly skilled and experienced Customer Service Specialist III with a strong technical background to join our dynamic customer support team.

• Customarily and regularly provides technical support to all customers via trouble tickets, telephone, and email.
• Actively investigates and resolves software and hardware problems for users and issues trouble ticket reporting on all other problems.
• Provides exceptional and timely customer support with a high degree of product knowledge.
• Serves as a tier three level of escalation for urgent customer issues.
• Works with product teams on support projects focusing on quality and productivity improvement.
• Works with development teams in performing product analysis, identifying trends and market demands; recommends product enhancements.
• Maintains documentation for all support activities, including troubleshooting and communications, product development, enhancement, engineering, and marketing activities.
• Assists in developing and maintaining processes, procedures, and customer related documentation.
• Assists customers with reported issues and maintains regular communication protocols for each interaction.
• Utilizes customer feedback to make improvement suggestions on products and services for better service delivery.
• Maintains the security and confidentiality of all patron and transaction data, protecting the consumer and the company from liability through strict adherence to all applicable laws and standard operating procedures.
• Creates product support documentation and contributes knowledge-based articles as required or needed.

Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $25.25 - $27.50 per hour and is overtime eligible.

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