Position: Clinical Service Representative 
Location: Saint Louis, MO
Duration: 3 Months
Guaranteed Hours: 40
Schedule: No holidays, no weekends
Certifications Requirement: BLS
Education Requirements: Completed High School (Diploma or GED)
COVID Card Requirement: Yes

Role Brief:
The Clinical Service Representative II will be responsible for providing clinical office support, including greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. This role requires 3 years of customer service experience, preferably in a medical setting, and 2 years of cash handling experience.

Responsibilities:

• Greet and register patients, assist with form completion, and verify the accuracy of patient's insurance and demographic information.
• Provide HIPAA forms, arbitration forms, and consent-to-treat forms.
• Collect co-pays for services, verify and balance receipts and payments.
• Review schedule for new patients, updating when necessary, and call patients with appointment time reminders.
• Obtain insurance information and referral forms.
• Prepare, distribute, and collect fee tickets, reconcile fee tickets with daily schedule, and validate patient parking.
• Schedule return patient appointments and patient testing, and prepare patients' charts for daily appointments.
• Assist patients with insurance questions regarding the billing process and assist staff with sending out reminder cards and other scheduling duties.

Required Skills:

• BLS certification is required, Epic experience is a huge plus.
• Demonstrated human relations and effective communication skills.
• 2 years of medical office experience.
• Working knowledge of insurance, medical terminology, and computer skills.
• Proficiency in office operations including payments, scheduling, and adherence to HIPAA regulations.

Languages:

• English: read/write/speak