Client Service Manager II

• Monrovia, CA, USA
• Full-time

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services.

It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 55,000 staff across a network of more than 1000 independent companies in over 50 countries and operating more than 800 laboratories.

Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generated total revenues of EUR 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

EUROFINS EATON ANALYTICAL, the largest potable water testing laboratory in the US, has an Analytical Services Manager II opening at our Monrovia Laboratory.

The Analytical Services Manager (ASM) II will work with Account Managers (Sales), other Analytical Services Managers, and the Laboratory Director to communicate client expectations, and data or quality concerns.

They are accountable for coordinating and managing clients projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities.

The ASM II role fosters and develops client relationships in support of the laboratory mission.

• Demonstrates active leadership and promotes the company vision
• Regular attendance and punctuality to support client service
• Responsible for daily reporting of finalized reports and communication with clients
• Maintain customer data base in LIMS, ensure projects are updated, all info in the LIMS is accurate and useful
• Engage with assistance to ensure customer deliverables are achieved and develop teamwork
• Interact with operations and sales staff cooperatively to improve and optimize work flow, project set up and requirements and client satisfaction fit-for-purpose
• Accept more challenging assignments, complex or larger clients, and work to develop a strong working relationship.
• Handle $1.25 M-$2M in revenue
• Work with ASMa to set up projects, bottle orders, invoices
• Sign final reports and work with lab staff in coordination of incoming work
• Demonstrate an ongoing focus on client satisfaction by meeting expected turnaround times and managing personal backlog
• Attend department meetings and participate fully
• Engage in clients and look to visit 1-2 clients quarterly
• Conducts all activities in a safe and efficient manner and aligned to company health and safety policy, as amended from time to time and in compliance with Eurofins Eaton quality standards
• Performs other duties as assigned

Qualifications

• 3-5 years experience in Client Services
• Minimum BS degree in science field with minimum 12 units of chemistry and / or biology coursework
• Ability to demonstrate an ongoing focus on client satisfaction and meet expected turnaround times
• Demonstrated commitment to availability to clients by presence and timely response
• Ability to work with Account Managers (Sales), other Analytical Services Managers, and the Laboratory Director to communicate client expectations, and data or quality concerns
• Basic understanding of the laboratory business and inter-departmental relationships
• Requires judgment or initiative in resolving issues and making recommendations
• Requires excellent verbal and written communication skills
• Requires attention to details and good documentation skills
• Must have computer (Word, Excel) and office related skills

Additional Information

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options

Eurofins Environment Testing Businesses in US are routinely engaged in Federal Contracts. Federal Government vaccination mandates apply to staff working in these businesses.

Successful applicants will be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment.

EVOLUTION :

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.

Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins Environment Testing Businesses in US are routinely engaged in Federal Contracts. Federal Government vaccination mandates apply to staff working in these businesses.

Successful applicants will be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment.

Client Service Manager II

• Monrovia, CA, USA
• Full-time

Last updated : 2024-05-14