We are looking to add a member to our team at the front desk! Candidates must be customer service and detail-oriented. Previous hotel experience preferred but not required. This position is 3pm to 11pm, 2 to 3 days a week, and must have some weekend availability. Below are some of the day to day duties for this position:

DUTIES AND RESPONSIBILITIES:

• Greet all guests with a smile and offer great customer service
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assist in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit and cash handling policies and procedures.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late checkouts, early check-ins, special requests.
• Coordinate room status updates with the maintenance department by notifying maintenance of room issues and checking the status of unavailable rooms.
• Monitor guest services email for guest requests and communications and respond accordingly.
• Take same-day reservations and future reservations when necessary. Know cancellation procedures.
• Process guest check-outs.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 20 – 28 per week

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person