Job Description:

• Assist the FOH management team in service and with various administrative duties.
• Be available to open the restaurant as the M.O.D.
• Perform the essential functions of an FOH manager when on-site for events or as the M.O.D. The responsibilities listed above are contingent on the hiring of a new FOH Manager.
• Support the Director of Events in selling private functions, which includes meeting with the clients to determine needs, meeting those needs and exceeding their expectations through detailed communication with both client and support staff from prospecting to execution of the event
• Support event sales team with creating marketing materials to promote private events
• Assist Marketing Manager with content for private event content (photos of event set ups, special candid shots of guests)
• Distribute daily and weekly reports, ensuring accuracy of all information
• Ensure all services administered to guests are consistent with expected level of service
• Assist in greeting VIP clients the day of their events
• Ensure all payments and contracts have been received. Keep credit card deposits up to date
• Assists in the sales process as requested - which can include upselling, tastings, day of coordination Track and follow up on cut off dates
• Create booking links as needed
• Building BEO's as needed to support marketing trade/shoots
• Be the on property point of contact as required once group or marketing trade/shoot is in house Review final bill close out with client
• Answer telephone promptly and courteously. Distribute and handle mail.
• Assist with site inspection alerts as needed
• Respond to guest requests, send brochures and information in response to guest requests and check mailboxes. Prepare and ship collateral and sales giveaways for sales missions and tradeshows.
• Maintain an adequate inventory of sales kits and giveaways
• Handle reservations if a client needs immediate assistance.
• Send thank you letter and evaluation forms to all clients after the event and forward feedback to sales manager
• Handle donations and execute gift certificates for both properties
• Works well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by customers, co-workers, and guests.
• Keep the supervisor fully informed of all problems or matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Other tasks as assigned

• Excellent communication skills in all aspects: verbal, written and nonverbal.
• 3-5 years sales experience in the restaurant or hospitality industry
• Quality driven with a passion for excellence in client service and satisfaction
• Proficient in Tripleseat, Sevenrooms Opentable, and G Suite

Benefits:

• Competitive compensation package including base salary and commission
• Medical, dental, and vision

WE PARTICIPATE IN E-VERIFY.

etta is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. etta does not discriminate on the basis of disability, gender, veteran status, or any other basis protected under federal, state, or local laws.