Systems Administrator Remote- United States

WHO WE ARE

ETR (Education, Training and Research) is a national non-profit passionate about our mission to improve health and increase opportunities for youth, families and communities. We seek to promote equity and justice through understanding and addressing the ways health and education outcomes are influenced by the complex interactions between people and their environment. As a learning organization with a focus on mission-driven impact, we value diversity and inclusion of different perspectives and ideas, collaboration and continuous learning, both within the organization and in our partnerships. We are looking for people who share our passion for health equity, social justice and learning. 

THE IMPACT WE ARE LOOKING TO MAKE 

We envision a world where all people have the information, skills and opportunities to lead healthy lives. With the purpose of reducing disparities and increasing equity in health and education, we uplift and support our partners to do work across the country and around the globe in advancing health equity for youth, families and communities.

We achieve our vision and mission by linking innovation and research to practice. We drive the science through program development, applied research and evaluation and scale innovation through capacity building and dissemination.

HOW YOU CAN CONTRIBUTE

Reporting to the Information Technology Manager, the Digital Systems Manager will play a crucial role in ensuring the seamless operation and integration of our IT systems. This role supports the Information Technology Manager by maintaining system integrations, managing vendor relationships, and providing comprehensive IT support to our staff. The Systems Administrator I works with leadership and various internal stakeholders to define and maintain the design of ETR’s CRM, ERP, e-commerce, and productivity systems, as well as the integrations between these systems. This is a remote position and can work from anywhere within the United States.

CULTURAL ATTRIBUTES

• You possess excellent communication and relationship-building skills with colleagues, partners and clients with utmost integrity, courtesy and diplomacy. 
• You are capable of embracing the ideas of others and seek to understand others’ points of view to further our shared mission and vision. 
• You enjoy working independently as well as collaboratively to meet goals and deadlines. You are capable of using technology to effectively and professionally communicate with co-located and remote colleagues.
• You are self-motivated and capable of strategically prioritizing multiple tasks in a fast-moving environment.
• You embrace a spirit of learning and curiosity in your work and proactively seek out answers and solutions to questions and challenges that arise. 

WHAT YOU’LL NEED TO BE SUCCESSFUL

• A minimum of 2-3 years of experience in IT support or systems administration, with a preference for those experienced in CRM and ERP platforms.
• Proficient in Microsoft Office 365 and other relevant systems administration tools.
• 1-2 years of experience managing the configuration in Salesforce.
• 1-2 years of experience managing the configuration of an ERP system, NetSuite preferred. 
• 1-3 years of project management experience, ideally on projects related to ERP, CRM, and ECP systems.
• Experience with PayPal/credit card processor integrations.
• Experience with Avatax or similar sales tax e-commerce integrations.
• Experience in systems administration and defining, prioritizing, and developing solutions for business functions.
• Experience managing internal and external resources and vendor relationships.
• Demonstrated ability to work both independently and collaboratively as part of a team. 
• Ability to work effectively with all levels of staff with little direct supervision. 
• Ability to work with diverse groups of people. 
• Excellent skills in organization, communication, and attention to detail. 
• Excellent verbal and written communication skills. 
• Ability to work across platforms: Cloud, MACOS and Windows. 
• Ability to work independently and collaboratively in a dynamic and fast-paced environment.
• The use of a personal vehicle or rental car for ETR business will require a valid driver’s license and proof of insurance.

Location: Remote – United States.

Starting Pay Range: $76,200-$93,100 annually. The typical hiring range for this position is $76,200 to $84,700 at 100% FTE. The starting salary is determined based on the candidate’s knowledge, skills, and experience. 

WORKING AT ETR

ETR employees enjoy a competitive salary, amazing 401(K) and health benefits as well as generous PTO and holiday pay. You will contribute to making a difference in the world! 

For more detailed information about this position and ETR, please visit our website:

www.etr.org

To apply for this position, please submit your resume and cover letter to: 

https://www.etr.org/about-us/careers/

ETR is proud to be an Equal Opportunity Employer

EEO and AA Employer/VET/Disabled

ETR is an equal opportunity employer and supports a vision where all staff – regardless of race, ethnicity, sexual orientation, gender identity, age, socioeconomic background, or religious affiliation – feel there is space for a diversity of experiences to be represented, respected and valued.