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Client Service Representative
$37k-47k (estimate)
Full Time 2 Months Ago
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Ethos Veterinary Health is Hiring a Client Service Representative Near Columbia, MD

The Pet E.R in Columbia, MD is hiring a full- time Client Service Representative to join our outstanding team!
About Us:Chesapeake Veterinary Referral Center and Pet E.R. are Maryland's premier provider of veterinary specialty services, including emergency and critical care, cardiology, and internal medicine. Staffed with board-certified specialists and veterinarians, 24 hours a day, 365 days per year, our hospital serves thousands of pet owners each year. We pride ourselves in creating a positive client experience during what could be a challenging and emotional time as they care for their beloved pet. The Client Services Team is responsible for ensuring that our customer service is unsurpassed, exceeding expectations from a client's first call throughout their entire time with us. A variety of shifts are offered and rotate through days, swing, and overnight to allow our team work-life integration.Being a member of CVRC/Pet E.R. Client Services team means being part of a 24-hour team, dedicated to the highest service standards. We never underestimate the impact one person can have on our clients and are always interested in hearing from those who share our passion for serving others.Primary Responsibilities/ Key Skill Area:
  • Hospitality and Customer Care
  • Telephone Communication: scheduling/facilitating emergent patient needs, fielding general questions, following up communications post-visit, etc.
  • Client Communications: faxing/e-mailing information to clients and veterinary personnel, including primary care veterinarians and veterinary referral centers.
  • Computer knowledge and scheduling management
  • Recordkeeping/filing
  • Charge staff & medical billing
Qualifications:
  • Knowledge of general office practices and client communication experience
  • Ability to perform clerical work accurately and efficiently
  • Ability to multitask and answer a multi-phone line system as well as check patients in and out in a busy work environment
  • High school diploma
  • Individuals that value the commitment of teamwork, strong work ethic, willingness to learn, and a positive/professional attitude
  • Familiarity with practice management software, including Ezyvet, SmartFlow, DVMax and eFilm
Schedule:
  • Flexible schedule; must be available to work nights, weekends, and holidays.
  • Currently hiring for mid- day, evenings, and weekends.
  • 3/ 12 hour shifts per week.
Benefits:Full health care packages (after the initial 60 days), CE compensation, 401(k) retirement options, significant personal pet discounts, uniform allowance, and exciting career path / developmental training. Compensation is based on experience & skill set. Ranging between $16 - 20/hr.Education & Experience
  • High school or equivalent (required)
  • 1 year recent experience in client communications/ customer service/ hospitality
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19

Job Summary

JOB TYPE

Full Time

SALARY

$37k-47k (estimate)

POST DATE

03/21/2024

EXPIRATION DATE

05/03/2024

WEBSITE

ethosvet.com

HEADQUARTERS

CRESTWOOD, IL

SIZE

500 - 1,000

FOUNDED

2015

REVENUE

<$5M

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About Ethos Veterinary Health

To see our current job openings go to: www.ethosvet.com/careers History Ethos Veterinary Health is the result of the merger of four specialty hospital groups that have worked closely together over the past eight years: IVG Hospitals in New England, Premier Veterinary Group in Chicago, Wheat Ridge Animal Hospital in Denver and Veterinary Specialty Hospital of San Diego. In April 2016, we were pleased to welcome Peak Veterinary Referral Center to our network. Our Mission We provide unsurpassed veterinary health care for patients and their human companions. Our Vision We will create a unique and ...impactful science-focused animal health company with an emphasis on collaboration, evidence-based decision making, a commitment to the veterinary ethos, and cultivation of passion for what we do, which will revolutionize the veterinary industry. More
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The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

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Promoting and maintain positive customer relations utilizing service excellence techniques.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Have an understanding and reception to clients' needs and give proactive customer support.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

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Step 3: View the best colleges and universities for Client Service Representative.

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