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About Us
Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of its clients and communities in the Greater Washington region for more than 150 years? If so, Sandy Spring Bank may be the perfect fit for you!
Sandy Spring Bank is a growing financial services company focused on creating real experiences for our employees, clients, shareholders and communities. We are proud to have been certified as A Great Place To Work®, recognized by The Washington Post and the Baltimore Sun as a Top Workplace, by Forbes magazine as the #1 Bank in Maryland. It is our employees who play an integral role in shaping who we are as a company and upholding what matters most to us: people and relationships.
To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify. We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities. We are proud to offer those, and so much more, making Sandy Spring Bank a remarkable place to work and build a career.
Location: 6831 Benjamin Franklin Drive, Columbia, MD 21046
****MULTIPLE POSITIONS ARE AVAILABLE****
About The Job:
Sandy Spring Bank is currently recruiting for a Client Service Specialist I. The successful candidate represents the Bank to internal and external clients in a courteous professional manner, providing prompt, efficient, and accurate service based on the bank’s Principals to provide remarkable client experiences via multiple channels to include phone, digital mediums, or mail. Under minimal supervision, and following established procedures, responds to a wide range of client inquiries including new accounts, account maintenance, and resolving problems or complaints by utilizing multiple computer applications. Actively pursues sales and enhanced service opportunities by identifying and meeting client needs and strengthens client relationships via phone, email/secure message, chat, mail, and fax.
Level I: Handles general servicing requests involving: deposit accounts, loan accounts, debit cards, online/mobile banking password resets (retail and business), and online navigational support (SSB website, BankXpress, and retail mobile banking). Opens research requests as necessary through appropriate channels (CX360, SpringNet, or email proxy boxes) and follows up with the client as necessary.
MAJOR JOB ACCOUNTABILITIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
Level I: Position requires minimum 12 months of work experience in retail banking or customer service/Contact Center.
a) Extensive knowledge of PC modem connections, Internet access, and web services is also required.
b) Must have remarkable telephone and written communication skills; attention to detail; strong organization skills; and negotiation/sales skills and/or aptitude. A strong speaking voice is required with the ability to clearly express oneself over the telephone.
c) Must be able to operate a personal computer, mobile device, and Contact Center Software. Knowledge of standard Microsoft Office and windows-based office software is expected.
d) Interpersonal skills are necessary to maintain a professional, friendly, and courteous demeanor throughout the day with clients over the phone. Work requires regular contact with diverse groups internally and externally.
e) The ability to express ideas effectively in English, written and oral, well enough to comprehend instructions, be understood by contacts, and legibly complete standard forms is required.
f) Work is under occasional supervision where independent judgment is sometimes required in the interpretation of existing policies and procedures and guidelines. Refers unusual matters to supervisor or Team Leader.
SPECIFIC PHYSICAL REQUIREMENTS:
Work requires reasonable mobility in and around the work area. Ability to use standard computer and phone systems is required
WORKING CONDITIONS:
Normal office environment where there is almost no discomfort due to temperature, dust, noise, or other disagreeable elements.
Work includes little or no potential exposure to hazardous conditions.
Must be able to travel to remote company and/or client locations.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Sandy Spring Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.
Sandy Spring Bank partners with various job boards to advertise our openings. Please visit our website, www.sandyspringbank.com to confirm the validity of the job posting to avoid any potential fraudulent activity. We encourage and recommend all candidates to apply via our website.
Full Time
Banking
$51k-67k (estimate)
03/29/2023
12/07/2024
sandyspringbank.com
GREAT FALLS, VA
500 - 1,000
1868
Public
HAMED SALIHI
$500M - $1B
Banking
Sandy Spring Bankprovides commercial banking services to individuals and businesses.
The job skills required for Client Service Specialist I include Client Service, Customer Service, Microsoft Office, Written Communication, Listening, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Specialist I positions, which can be used as a reference in future career path planning. As a Client Service Specialist I, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Specialist I. You can explore the career advancement for a Client Service Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Specialist job description and responsibilities
Build and nurture strong personal relationships with clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Specialist jobs
These positions require familiarity with customer services tools and programs.
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Communicate clearly with customers.
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Step 3: View the best colleges and universities for Client Service Specialist.