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eTeam
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Excis Compliance ltd
Milwaukee, WI | Full Time
$50k-63k (estimate)
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Desktop support
eTeam Milwaukee, WI
$49k-61k (estimate)
Full Time | IT Outsourcing & Consulting 1 Month Ago
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eTeam is Hiring a Desktop support Near Milwaukee, WI

Job Description

Strong hands on experience needed on end user support for Windows PC and Mac related issues

Ability to assign and work on incident tickets through Service Now.

Ability to support meeting rooms including the TV's, polycom and other audio / Video conferencing hardware.

Ability to support new user onboarding and preparing necessary IT equipment's.

Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).

Ability to follow technical guides for imaging and configuring new pcs.

Ability to work through Resolving end users issues related to hardware and software.

Well versed in note taking and gathering information on issues for ticket in Service Now.

Proactive mindset and eagerness to learn with enthusiasm for helping others.

Willing to get additional training from team members or attend available trainings.

Ability to fix issues and support all flavors of client operating systems including windows and Mac

Ability to support iOS and other handheld devices.

Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's)

Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.

g. keyboards or mice), Mac and PC or escalation to the appropriated teams.

Last updated : 2024-03-03

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$49k-61k (estimate)

POST DATE

03/05/2024

EXPIRATION DATE

03/28/2024

WEBSITE

eteaminc.com

HEADQUARTERS

SOUTH PLAINFIELD, NJ

SIZE

500 - 1,000

FOUNDED

1999

TYPE

Private

CEO

BIPIN TAHKUR

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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The job skills required for Desktop support include Operating System, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support job description and responsibilities

Desktop support usually works on a break-fix model where support services are rendered as and when needed.

01/31/2022: Norfolk, VA

With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.

03/04/2022: Bangor, ME

They often deal with clients who are having trouble with their systems, which can frustrate customers.

03/20/2022: Houston, TX

Responsibility includes installing and maintaining hardware and computer peripherals.

02/26/2022: Cedar Rapids, IA

Installing and upgrading operating systems and computer software.

03/30/2022: Atlanta, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support jobs

Validate & approve VPN access for all remote users.

02/06/2022: Bloomington, IN

Resolve hardware and network connectivity issues timely and accurately.

01/25/2022: Springfield, OH

Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.

03/01/2022: Pittsburgh, PA

Monitor day to day computer performance.

03/05/2022: Bismarck, ND

Understand the customer’s grasp of technology.

02/06/2022: Jacksonville, FL

Step 3: View the best colleges and universities for Desktop Support.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more