Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

What you’ll be doing:

· Develop a technical understanding of corporate IT environment so you can effectively support our users.

· Answer to local and remote users’ configuration questions and other requests, helping them to solve problems.

· Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.

· Work to automate maintenance tasks.

· Develop solutions which empower users to solve problems on their own and document the solutions

· Help to plan HW and SW allocation ahead of time, especially for new employees

· PC/Laptop refresh machine build with Admin duties.

· Picking up Global IT Desktop tickets

· Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support

· Check/refurbish/reimage/proactive check a dozen user laptops

· Supervising 3rd party vendors

· Define mobile contract needs

· Procurement duties

For this, you need a deep understanding and experience with:

· Windows laptop administration and problem solving

· Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN

· Microsoft Autopilot

· TCP/IP networking setup and solutions to common configuration problems

· DNS, NIS, and DHCP administration

· Jam F and Intune

What else we need to see:

· Fluent English Speaker.

· A passionate dedication to providing excellence in IT support to your users

· User application experience in a PC and mobile environment

· Good all round user support in a global office environment

· Be familiar with a ticketing system for user requests.

· Have great personable skills and a good communicator

· Someone who is helpful with a can do attitude

· Always willing to learn new things and willing to learn from mistakes

· Good organization and communication skills

ProjectGreen

Job Type: Contract

Salary: $22.30 - $27.26 per hour

Expected hours: 40 per week

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Rotating weekends
• Weekdays
• Weekends as needed

Experience:

• Help desk: 10 years (Required)
• Windows: 1 year (Required)

Ability to Commute:

• Santa Clara, CA (Required)

Ability to Relocate:

• Santa Clara, CA: Relocate before starting work (Required)

Work Location: In person