Job Purpose

Job purpose of Assistant Housekeeping Manager is to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses with Erin Hills Golf Course while working tandem with a second Housekeeping Supervisor.

Primary Responsibilities

_ Areas of Responsibility_

• The Lodge; Cottages; Village Clubhouse; (all non-kitchen areas)
• Laundry/Linen storage area (Lodge & Village Clubhouse)
• Continually seeks to develop housekeeping policies and procedures to improve the current operation
• Assists in the training and development of all housekeeping associates
• On Course Bathrooms (Halfway House, House on 13, & Bathroom on 3)
• Outside Services and Caddie Bathrooms

Housekeeping Staff

• Assist in developing weekly housekeeping schedule
• Adjust schedule daily based on guest room bookings
• Assist in preparing and conducting 30 day and 60 day performance reviews

Quality Assurance

• Monitors and inspects all furniture, rooms, supplies and general appearance of rooms to ensure all is up to Erin Hills’ standards.
• Assists in the training and development of all housekeeping associates.
• Monitors guest complaints and takes corrective action when necessary.
• Inspects property daily to ensure that cleanliness meets Erin Hills standards
• All Housekeeping areas kept clean and properly organize.

Inventory Control

• Receives and confirms deliveries of supplies and services. Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
• Month end inventory count submit to Director of Hospitality
• Submit order forms to Director of Hospitality with proper notice.

Laundry Control Maintenance

• Assisting in efforts to ensure laundry deliveries are on time and correct
• Informing Property Manager to any issues that need immediate attention.
• Performs miscellaneous duties as assigned

Schedule

• In Season, Expected to work 6 day per week, 48-60 hours. With one week a month, two days off.

Physical Requirements

• Apply physical dexterity with some bending, stretching, reaching, , holding and carrying
• Occasional lifting of 50 pounds unassisted
• Stand and walk for the majority of a work day, sometimes on uneven surfaces
• Walk and climb, stairs and uneven ground

Reports to:Housekeeping Manager

Job Type: Full-time

Job Type: Full-time

Shift:

• Day shift
• Morning shift

Ability to Relocate:

• Hartford, WI 53027: Relocate before starting work (Required)

Work Location: In person