Description

I. Position

Seasonal Food and Beverage- AM Server (Early May- Mid October)

Classification

Part-Time Seasonal, Hourly, Non-Exempt

II. Reports To

Events and Food and Beverage Director

Food and Beverage Managers

III. Job Summary

To promptly greet and serve all guests at the assigned service location from the hours of 5:30am to 2:00pm (hours may vary on service needs). Which includes providing exceptional hospitality and guest experience.

Requirements

IV. Qualifications

• Must be 18 years of age
• Minimum 1 year of serving in a restaurant or club setting
• Basic understanding of craft cocktails, beer, wine and spirits
• Experience in Point of Sale System
• Required to stand for long periods of time
• Capable of lifting 50 pounds
• Must be able to bend, squat, lift and raise as needed along with carrying 10 pounds for an extended distance
• General math, problem solving and decision-making skills
• Ability to communicate with guests and employees with a positive attitude

V. Responsibilities & Duties

• Consult opening check list to ensure all service areas are properly set up
• Performing basic cleaning tasks as needed or directed by a manager
• Check tee sheets and daily events for detailed charging information including Google Docs and table set up as needed
• Maintaining floor presence and greeting guests upon arrival
• Anticipate guests’ needs and respond promptly
• Staying updated on current menu choices, allergens, daily specials and menu variations
• Ensure guests receive food and beverage in a timely manner
• Ensure guests are enjoying their dining experience by table touch
• Learn specialty cocktails, wine and spirits at various locations
• Accurately prepare mixed drinks/beer/wine for guests while adhering to portion control standards put in place by management
• Handle all payments accurately
• Effectively handle guest complaints or problems with a positive attitude
• Well versed and able to communicate history, products and services of Erin Hills
• Ensure all radio communication is respectful, professional and courteous
• Adhere to safety regulations as provided by Erin Hills and OSHA
• Responsibly check guests’ identification to ensure that they meet the minimum age requirements to consume alcoholic beverages
• Respectfully refuse beverage service to guests whom appear overly intoxicated and inform management immediately
• Comply with sanitation regulations and safety standards
• Follow guidelines and policies set forth by Erin Hills Employee Handbook